Trade-In Support Agent

1 day ago

Athens Attiki Greece Pandas Full time €25,000 - €40,000 per year

Imagine if your work transformed an entire industry, all while helping achieve a more sustainable future. That's the kind of work we do here, at Pandas. Our mission? To push the mobile device ecosystem to 100% circularity - where for every 1 device that is bought, another 1 is traded in - just as easily.

We are an agile tech startup backed by industry pioneers. We develop state-of-the-art software and hardware that redefines how customers and businesses think about the lifecycle of mobile devices.  We foster a culture of innovation in everything we do, all while ensuring a vibrant and fun workplace.

Does your heart beat faster reading these lines? Then we want you on our team Join us in reshaping the future of the mobile tech industry.

Role Overview

As a Trade-In Support Agent at Pandas, you are at the cutting edge of our service, one of the most integral parts of making our AI-powered service work. You play a pivotal role in ensuring the quality and reliability of our global smart device trade-in service. Additionally, you will oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations, while serving as a point of contact for our business partners to resolve inquiries and concerns via the customer support application, email, or phone. Guiding partners through troubleshooting procedures to resolve issues efficiently is also part of your responsibilities. Adherence to company policies and procedures to maintain quality standards is essential.

 What you'll need to bring:

  • High school diploma or equivalent qualification.
  • Proficiency in spoken and written English.
  • Passion for smartphones and technology.
  • Willingness to learn and evolve.
  • Work autonomously and efficiently, even in fast-paced environments.
  • Ability to work off-peak shifts to serve Pandas' global business (US business hours)

Sounds like you? Here's what you'll do at Pandas.

 As a Customer Support Agent in Pandas, your responsibilities will include:

  • Utilize Pandas' AI-powered grading software to evaluate smart device condition and apply standardized grading criteria to accurately assess the condition of each device.
  • Oversee the performance of Pandas' retail and online service worldwide, ensuring seamless operations.
  • Serve as a point of contact for our business partners, resolving inquiries and concerns via the customer support application, email, or phone.
  • Guide partners through troubleshooting procedures to resolve issues efficiently.
  • Adhere to company policies and procedures to maintain quality standards.

What we offer:

  • Competitive full-time salary
  • Private health insurance
  • Self-development budget for online courses, books, summits, etc.
  • Refurbished smartphone and top of the line equipment
  • A great opportunity to grow at a fast scaling re-commerce startup

  • Customer Support Agent

    1 day ago

    Athens, Attiki, , Greece Pandas Full time €20,000 - €40,000 per year

    Imagine if your work transformed an entire industry, all while helping achieve a more sustainable future. That's the kind of work we do here, at Pandas. Our mission? To push the mobile device ecosystem to 100% circularity - where for every 1 device that is bought, another 1 is traded in - just as easily.We are an agile tech startup backed by industry...

  • Client Support Agent

    1 day ago

    Athens, Attiki, N/A, Greece HFM Full time €25,000 - €40,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - French Speaker (24/5 Shift Rotation) to...

  • Head of Credit Underwriting

    1 week ago

    Athens, Attica, Greece Allianz Trade in Greece Full time €45,000 - €90,000 per year

    Your challengeYou will be based at our Athens Headquarters, working within the Credit Department as Head of Credit UW team, reporting directly to the Credit Director of Allianz Trade in Greece. In this role, you will be responsible for leading and developing an effective team, managing relationships with customers and brokers, and implementing Allianz...

  • Groups Sales Support and Reservation Agent

    1 week ago

    Spata, Attiki, Greece SKY express Full time €35,000 - €45,000 per year

    About the role:TheGroupsSales Support and Reservation Agentis responsible for providing excellent customer service, driving sales, and ensuring efficient operations within the airline industry. This role is critical in driving business growth, increasing brand awareness, and ensuring the successful implementation of the company's commercial...

  • Client Support Agent

    1 week ago

    Athens, Attica, Greece HFM Full time €15,000 - €25,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategicClient Support Agent (Shift Rotation)to join our team and help us...

  • Client Support Agent

    1 week ago

    Athens, Attica, Greece HFM Full time €15,000 - €30,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - Arabic Speaker to join our team and help us...

  • Head of Trading

    1 week ago

    Athens, Attica, Greece STORAGEGATE SA Full time €90,000 - €120,000 per year

    Company DescriptionStorageGate S.A. is an Energy Storage Aggregator specializing in optimizing Battery Energy Storage Systems (BESS) in the Greek electricity market.Role DescriptionThis is afull-time, on-site rolefor aHead of Tradingbased in Athens. The Head of Trading will lead and oversee all trading activities with a focus onBattery Energy Storage Systems...

  • Customer Support Agent

    2 weeks ago

    Greece Superbet Full time €20,000 - €40,000 per year

    At Superbet, we're committed to delivering exceptional customer experiences. We believe in building strong relationships with our customers, and we're looking for a Customer Support Agent to help us do just that. If you're passionate about problem-solving and enjoy connecting with people, this is the role for you As part of our team, you'll...

  • Client Support Agent

    2 weeks ago

    Athens, Attica, Greece HFM Full time €15,000 - €30,000 per year

    HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - French Speaker (24/5 Shift Rotation) to...

  • Trade Marketing Assistant

    1 week ago

    Athens, Attica, Greece ΟΛΥΜΠΙΑΚΗ ΖΥΘΟΠΟΙΙΑ Full time €25,000 - €40,000 per year

    In Olympic Brewery, part of the Carlsberg Group who is one of the leading brewery groups in the world, our greatest asset is our PeopleOur People in every position, role and corner of Greece, represent the source of inspiration that drives us forward and helps us consolidate our strong position in the brewing industry and live our daily purpose, to Brew for...