Client Support Agent

2 weeks ago

Athens, Attica, Greece HFM Full time €15,000 - €30,000 per year
HFM is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide. We are committed to innovation, transparency, and excellence in the financial markets. As we continue to expand, we are seeking a driven and strategic Client Support Agent - French Speaker (24/5 Shift Rotation) to join our team and help us attract top talent globally.

​​This role will be based on a rotating shift pattern including Night Shifts. Shifts are 8 hours with a 30-minute break and working 5 shifts per week. Night shift is 7 hours only.

Your role at HFM:

  • Respond to client inquiries – handle incoming calls, emails and chat messages in a timely and professional manner.
  • Provide prompt and accurate responses to client inquiries regarding products, services and technical support.
  • Provide product information and assistance - educate clients on the features, benefits, promotions, and usage of products and services.
  • Offer guidance and troubleshoot support to assist clients.
  • Collaborate with cross-functional teams to address clients' needs and resolve complex issues.
  • Escalate complex or unresolved issues to the appropriate person or Manager.
  • Identify areas for improvement and share suggestions and feedback with the team.


Requirements

What You Bring:

  • Must be able to work 24/7 shifts on rotation including occasional weekends.
  • University Degree in a related field.
  • Native or near-native proficiency in English and French. Any additional language will be considered an advantage.
  • Basic Computer skills.
  • Demonstrated ability to excel in fast-paced environments, effectively managing multiple tasks simultaneously while maintaining a high level of precision and composure under pressure.
Applicants must be eligible or have legal authorisation to work in the country where the position is based.
Benefits By joining us, you can expect:
  • Hybrid Work Model (2 days working from home).
  • 22 days of Annual Leave (reaching up to 30 days per year based on years' service)
  • Comprehensive Health & Life Insurance (from day one)
  • Friday afternoons off in Summer (July & August)
  • Birthday Leave
  • Referral Bonus
  • Paid Time Off for Training & Education
Kick off an exceptional career with HFM and follow the path to success
Sounds like you? Come and write the next chapter with us
All applications will be treated as confidential.

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