Finnish Customer Support Specialist

5 days ago

Athens, Attica, Greece speakit Full time

We are seeking Customer Support Specialists to provide exceptional service and effective solutions on behalf of our client. Our client is expanding their support operations to serve a rapidly growing customer base, and we're looking for talented professionals who can enhance customer satisfaction, strengthen loyalty, and minimize churn through excellent communication and problem-solving skills.

Responsibilities:

  • Provide exceptional customer service by ensuring consistent, prompt, and accurate support.
  • Analyze customer data to proactively reach out and improve customer experiences and outcomes throughout their journey.
  • Apply project management skills to brainstorm and implement strategies that enhance overall customer success.
  • Promote the value and benefits of our services, and up-sell or cross-sell products to maximize customer satisfaction.
  • Work across teams to represent the customer's voice to internal stakeholders and external partners.
  • Build strong partnerships and effectively manage relationships to resolve issues and ensure a positive customer experience.
Requirements
  • Native proficiency in Finnish.
  • Advanced English skills.
  • Exceptional communication and presentation capabilities.
  • Experience in managing expectations and de-escalating challenging situations.
  • Strong organizational skills with excellent follow-up and attention to detail.
  • Ability to collaborate and thrive in a team-oriented environment.
  • Willingness to relocate to Athens.
  • Valid EU Passport.
Benefits
  • Attractive starting salary.
  • 14 salaries annually.
  • Comprehensive relocation package (including flight tickets, two weeks of paid accommodation, and assistance with documentation).
  • Monthly performance bonuses.
  • Health insurance and wellness benefits.
  • Exclusive discounts and perks.
  • Opportunities for career development and advancement.
  • Full training provided by certified experts.
  • Complimentary online Greek language courses.
  • A chance to grow professionally in a multicultural setting.

Please note: Only CVs submitted in English will be considered.

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