Sales Operations Specialist

2 days ago

Marousi, Attica, Greece MarPoint Ltd Full time €25,000 - €40,000 per year

MarPoint is a maritime IT and satellite communications integrator delivering secure connectivity, virtualization, and fleet digitization to leading shipping companies. We help fleets stay connected and compliant—reliably, globally, and at scale.

Role overview

We're looking for a hands-on Sales Operations professional to keep our commercial engine running smoothly—owning day-to-day activations, order flow, RMA logistics, billing, and satcom hardware procurement/stock. You'll be the link between Sales, Technical Operations, Finance, and our vendor ecosystem (Starlink, Iridium Certus, KVH, and others).

What you'll do

  • Service activations/deactivations & upgrades
     for Satellite Satcoms: prepare requests, validate details, coordinate with vendors, and confirm completion with customers.

  • CRM hygiene & updates
    : maintain accurate account, asset, and contract data; track pipeline changes; log orders and service changes in the company CRM.

  • Reseller order processing
    : create and track sales orders, POs, delivery notes; liaise with suppliers and logistics partners to meet promised ETAs.

  • RMA logistics
    : open cases, manage advance replacements, track inbound/outbound RMAs, and keep customers informed until closure.

  • Billing & invoicing
    : prepare invoices/credit notes, validate recurring charges (airtime/subscriptions), reconcile with contracts, and support month-end close.

  • Procurement & stock management (satcom hardware)
    : place vendor POs, monitor inventory levels (antennas, modems, accessories), book receipts/issues, and keep minimum stock thresholds.

  • Process & documentation
    : maintain SOPs and checklists; surface issues, suggest fixes, and help standardize workflows across Sales and Operations.

What you'll need to succeed

  • Experience (1–3+ years)
     in sales operations, order management, logistics coordination, or business support—ideally in 
    telecom/satcom/IT
     or B2B tech.

  • Working knowledge of 
    SoftOne
     (accounting/ERP) for orders, invoicing, stock, and basic financial postings.

  • ClickUp
     (or similar) for task/board management and cross-team coordination.

  • Strong 
    Excel/Sheets
     skills; comfort with structured data and reconciliations.

  • Solid written & spoken 
    English
    ; Greek fluency required.

  • Detail orientation, follow-through, and comfort juggling multiple tickets/orders at once.

Nice to have

  • Exposure to 
    B2B subscriptions/recurring billing
     and inventory control.

  • Basic understanding of maritime operations or shipping industry workflows.

Success metrics (typical KPIs)

  • Activation/upgrade requests 
    completed on time
     and 
    error-free
    .

  • Order cycle time
     and 
    RMA turnaround
     within SLA.

  • Billing accuracy
     on first pass; minimal credit notes.

  • Stock availability
     vs. target thresholds; accurate stock records.

  • CRM data quality
     (completeness & freshness).

What we offer

  • Competitive compensation with growth potential.

  • A high-impact role at the center of MarPoint's commercial and technical teams.

  • Training on satcom products, portals, and internal systems.

  • Modern tools and a pragmatic, ship-it culture.

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