Banking Operations Senior Specialist

About the company

OTE Group is the largest technology company in Greece
and a member of the Deutsche Telekom Group. Through technology and innovation, we work to create a better world for all.

Diversity, inclusion and equality are at the core of our corporate culture.

This is the reason why we create an equal working environment in which our people can excel for their expertise, professional experience, conscientiousness, and responsibility.

Become part of our network and let's create your future together

About the role

We are looking for an experienced and driven
Banking Operations Senior Specialist
with a strong background in financial services and banking. This role combines
operational excellence
with
strategic product ownership
, focused on the full lifecycle management of
transaction banking products and payment solutions
.

You will work across
SEPA, SWIFT, TARGET2, and ISO 20022 ecosystems
, ensuring that our transaction services meet regulatory standards, market trends, and evolving customer needs. You will play a pivotal role in managing product delivery, enhancing service performance, and ensuring seamless operations across clearing, settlement, reconciliation, and client experience.

Key Responsibilities

Product Lifecycle & Operational Ownership

• Own and manage the
  end-to-end lifecycle
  of transaction and payments products – from concept to launch, operations, maintenance, and optimization.
• Collaborate with internal teams (Operations, IT, Compliance, Risk and Security Managers) to ensure
  seamless delivery and operational efficiency
  of services.
• Maintain and optimize the
  complete payments lifecycle
  , including initiation, authorization, clearing, settlement, and reconciliation.
• Ensure robust
  compliance with regulatory frameworks
  (e.g. PSD2, SWIFT, ISO and scheme rulebooks (SEPA, TARGET2).

Strategic Product Management

• Define and communicate the
  product strategy and roadmap
  , aligning with bank-wide objectives and customer expectations.
• Monitor performance and
  Key Performance Indicators (KPIs)
  for transaction services, recommending improvements in functionality, pricing, and operational execution.
• Track
  market trends and competitor offerings
  to identify opportunities for service enhancement or new product development.
• Lead or support participation in interbank bodies and industry groups (e.g. SWIFT, DIAS) to influence and respond to evolving standards.

Payments Expertise & Integration

• Manage
  SEPA (DCT, DCT, Instant)
  ,
  TARGET2
  , and
  SWIFT cross-border payments
  , ensuring operational excellence and regulatory alignment.
• Drive and support full
  ISO 20022 adoption
  across all flows (pacs, camt, pain, acmt messages).
• Coordinate with technical teams to define, test, and validate message structures and integration scenarios.

Operational Excellence

• Design and document
  operational workflows
  , ensuring scalability, resilience, and regulatory compliance.
• Serve as a point of escalation for complex operational issues within the transaction and payments domain.
• Support internal readiness by developing
  training materials and toolkits
  for stakeholders (Operations, Sales, Support).
• Organize and lead
  product pilots, UAT, demos
  , and internal testing to validate functionality and gather stakeholder feedback.

Qualifications & Skills

• Bachelor's or Master's degree in
  Finance, Banking, Business Administration
  , or a related field.
• At least
  4 years of experience in the financial services industry
  , with a strong focus on
  payments, transaction banking, or treasury operations
  .
• Strong understanding of
  payments infrastructure
  : SEPA, SWIFT (FIN & CBPR+), TARGET2, and ISO 20022 XML messaging standards.
• Proven track record in
  product operations, lifecycle management
  , or
  product ownership
  within a banking environment.
• Demonstrated ability to
  translate regulatory and business requirements into operational processes
  and technical specifications.
• Familiarity with
  banking systems, payment engines
  , and tools like
  Jira, or similar project management platforms
  .