Operations Manager

7 days ago

Tínos Southern Aegean, Greece Workathlon Full time €25,000 - €50,000 per year

PATRAS AREA OPERATIONS MANAGER

Department:
Hotel Operations

Reports to:
Managing Director

Subordinates:
HODs (directly) – F&B Manager, FO Manager, Housekeeping Manager

Working Location:
Patras

Position Objectives:

Responsible for designing, overseeing, and implementing actions that ensure smooth and effective hotel operations, including, but not limited to, guest satisfaction, people management, revenue generation, and cost efficiency.

Responsibilities:

· Demonstrate a pleasant and positive professional image at all times to both guests and team members.

· Adhere to the company's internal policies, as well as behavioral, grooming, and personal hygiene standards.

· Monitor the attire and behavior of the department's staff, ensuring compliance with all internal policies.

· Ensure all Standard Operating Procedures (SOPs) are consistently followed by all team members to achieve the highest guest satisfaction.

· Provide leadership, motivation, and guidance to the hotel management team, setting expectations, managing performance, and communicating goals and objectives.

· Develop, in coordination with the Managing Director and HR Manager, the annual staff budgets for the hotels under his/her responsibility.

· Develop, in coordination with the Managing Director and Director of Procurement, the annual supplies budget for the hotels under his/her responsibility.

· Develop, in coordination with the Managing Director, the annual internal revenue budgets.

· Develop, oversee, and implement, in coordination with HODs, an annual action plan to achieve internal revenue budgets and ensure the highest guest satisfaction for the hotels under his/her responsibility.

· Ensure all agreed KPIs are met, including guest satisfaction and financial targets.

· Oversee relationships with key local stakeholders, including suppliers and regulatory bodies; enhance brand awareness through various partnerships and initiatives.

· Handle operational challenges effectively, including guest satisfaction, resource management, maintenance, and authority audits.

· Participate in recruitment, training, retention, performance evaluation, and other HR-related actions, in coordination with the HR team and according to company policies.

· Ensure compliance with health, safety, and labor laws and regulations.

· Identify areas for improvement and implement changes to enhance operational efficiency, cost control, revenue generation, and guest experience.

· Provide reporting and advice to the Managing Director concerning local or internal opportunities and threats.

· Actively participate in departmental and interdepartmental meetings to support effective communication, collaboration, and decision-making.

· Conduct effective team meetings to ensure alignment with goals and provide guidance.

Qualifications:

· Bachelor's degree in Tourism Management, Business Administration, or a related field.

· At least 3 years' experience as a General Manager in a multi-property environment.

· Excellent written and verbal communication skills in both Greek and English.

· Proficient in MS Office and Hotel Management Systems (preferably Protel).

· Strong leadership and interpersonal skills.

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