Front Office Manager/ Leader

2 weeks ago

Athens, Attica, Greece PORTO PLATANIAS HOTELS & RESORTS Full time

We are looking for a Front Office Manager (7-8 months contract) who understands that calm leadership, clear processes, and presence matter more than volume, speed, or improvisation.

The Role

This is a leadership and responsibility role, not a shift-supervisor position.

Your role is not to "cover the desk," but to:

  • set standards
  • protect consistency
  • lead by example
  • ensure that every guest interaction reflects confidence and control

You will manage the Front Office team, collaborate closely with Operations, Reservations, and Management, and act as a reference point for both guests and staff.

Responsibilities

  • Oversee daily Front Office operations and guest flow
  • Set, implement, and maintain Front Office standards and procedures
  • Lead, train, and evaluate Front Desk staff and supervisors
  • Ensure smooth check-in / check-out and accurate room allocation
  • Handle guest feedback, complaints, and special cases with discretion
  • Coordinate closely with Housekeeping, Reservations, and Management
  • Monitor performance, scheduling, and coverage
  • Maintain calm, structured operations during peak periods
  • Ensure system accuracy (PMS, reports, billing, night audit coordination)

What This Role Is NOT

  • Not a reactive, fire-fighting role
  • Not a purely administrative position
  • Not a sales-driven or upselling-focused job
  • Not suitable for people who avoid responsibility or decisions

If you rely on constant escalation instead of judgment, this role is not a fit.

Requirements

Applications will be considered only from candidates who have:

  • Proven experience as Front Office Manager or Assistant Front Office Manager
  • Background in hotels or resorts with structured operations
  • Strong leadership and people-management skills
  • Excellent communication and guest-handling ability
  • Solid knowledge of PMS systems and Front Office reporting
  • Ability to remain composed under pressure
  • Clear understanding of hospitality hierarchy and accountability

What We Value Most

  • Calm authority over loud presence
  • Structure over improvisation
  • Consistency over "wow moments"
  • Problem-solving over blame
  • Team stability over short-term fixes

How Success Is Measured

  • Smooth Front Office operations
  • Confident, aligned Front Desk team
  • Reduced guest complaints and escalations
  • Clear communication with other departments
  • Guests feeling guided, not managed

What We Offer

  • Structured and professional working environment
  • Clear role definition and authority
  • Competitive compensation based on experience
  • Accommodation and meals (if applicable)
  • Long-term collaboration perspective

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