IT Systems Administrator

5 hours ago

Athens, Attica, Greece EPIC Full time €40,000 - €80,000 per year

What Makes Us Who We Are Today…

At EPiC we develop innovative and creative products and services that provide total communication and information solutions. Among a plethora of services, web design and development, tailor made applications, business-to-business applications, business-to-client applications, are few that we offer. Satisfied clients in Greece and Ireland bear testimony to the quality of our work.

The general purpose of EPiC is to develop and promote advanced information technologies for multi-user operation.

EPiC business philosophy is to assure the highest quality product, total client satisfaction, timely delivery of solutions and the best quality/price ratio found in the industry. Our emphasis is on offering a high degree of product user friendliness through a positive, creative and focused company staff.

The Role

We are seeking an IT Systems Administrator to join the Domain Systems Operations team within the Centralized Users IT Systems Division.

You'll be part of a talented team of Engineers that demonstrate superb technical competency, delivering mission-critical services by ensuring system reliability, implementing new features, and providing technical support for our Operations.

As an IT Systems Administrator, your role will be crucial in managing and supporting our enterprise email infrastructure, proxy services, and user and access rights management systems within our Identity Management system, providing endpoint troubleshooting, ensuring high availability, security, and performance.

Qualifications

  • Solid experience with Microsoft Exchange Online and Exchange 2016 administration
  • Proficient with Microsoft Intune and Azure Active Directory
  • Experience with Citrix Studio management
  • Possess troubleshooting skills on Windows 10-11, iOS, and Android platforms related to email and collaboration tools.
  • Knowledge of proxy server management, specifically Cisco Security appliances and Umbrella Cloud Proxy
  • Demonstrate good command of English, especially for technical communication and support case management
  • Proactive, detail-oriented, and possess strong communication skills
    Excel in our value-based behaviors, emphasizing: a) Continuous learning & self-improvement b) Implementing secure and user-friendly IT solutions

Responsibilities

  • Administer and support Microsoft Exchange Online and Microsoft Exchange 2016 environments
  • Manage endpoint devices and policies using Microsoft Intune and Azure Active Directory
  • Administer Citrix Studio for virtual desktop infrastructure management
  • Identity management system. Have the appropriate perception regarding Access Rights responsibilities.
  • Perform administration, access rights, and user provisioning technical involvement.
  • Business workflows management, detailed analysis and implementation capabilities, along with respective day-to-day tasks.
  • Troubleshoot email configuration and usage issues on Windows 10-11, iOS, and Android devices
  • Troubleshoot Microsoft Teams issues on Windows 10-11
  • Manage proxy servers using Cisco Security appliances and Umbrella Cloud Proxy
  • Communicate effectively in English to create and follow up on support requests with Microsoft engineers, ensuring timely resolution of tickets
  • Support VIP users
    Collaborate with IT teams to resolve incidents and improve service quality

Benefits

  • A full compensation & benefits package
  • Private Insurance Plan
  • An exciting & friendly work environment
  • Continuous improvement & training

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