Customer Service Import/Export Coordinator

1 week ago

Piraeus, Attica, Greece Ocean Network Express Full time €25,000 - €35,000 per year

JOB PURPOSE

Ensure high quality customer service by reaching targets, objectives and customer satisfaction. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import/export CS disciplines. Be an active participant in the continuous improvement of the department's daily functions and procedures.

PRIMARY JOB RESPONSIBILITIES

  • Execution of the day-to-day activities in order to facilitate the customers' bookings.
  • Understand and apply the agreed working procedures and standards.
  • Timely identity and escalate gaps in SOP's and off-shore performance.
  • Actively monitor Customer / vessel allocation.
  • Work on self-performance and identity improvements
  • Actively keep abreast on sector and internal knowledge development.
  • Ensure quality standards and KPI's are met to maintain and enhance service to customers.
  • Continuous review of best working practices to improve effectiveness and productivity.
  • Ensure that all processes and transactions are fully compliant with Company rules and regulations.
  • First point of entry for resolving customer queries and operational issues.
  • Occasionally represent ONE organization in joint visits with Sales team.
  • Ensure that all processes and transactions are fully compliant with company rules and regulations.
  • Ensure good collaboration, communication of staff within departments and other functional areas.
  • Communicate effectively with customers and advise customers with a proactive approach.
  • Arrange regular department meetings for teams.

WHAT WE OFFER

Market based salary and other attractive benefits.

APPLICATION

Please upload your CV by Close of Business Monday, 6th October 2025.

Before applying for a job at ONE, all applicants must read and consent to the conditions contained in our Job Applicant Privacy Notice which is available at

All applicants must have the permanent right to live and work in the Greece.

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