Technical Support Engineer

Who are we

We are a vibrant tech company that augments and empowers technical teams for both international and Greek clients. What sets us apart is our unique blend of coaching, continuous learning, and innovation, forming an ecosystem where professionals don't just contribute, they grow.

By joining Agile Actors, you don't just work on cutting-edge solutions: You become part of diverse, dynamic teams where every step is a new career milestone. Our tech professionals augment teams that are global leaders in their domains, such as Austrian Post, Red Hat, Swissquote, etc.

We are firm believers that work should be more than just a job: It should be a place where people thrive. That's why we're proud to be officially certified as a Best Place to Work 2025, a recognition that reflects our commitment to creating an environment where talent, passion, and growth flourish.

Our values

Having a purpose

Being adventurous

Being Agile

Respect and Empower

Authenticity and Trust

Evolving through our clients

Whom are we looking for

We're looking for tech professionals with purpose, curiosity, and passion, people who see challenges as opportunities and want their work to have real impact. If solving problems excites you and collaborating with others inspires you, you'll feel right at home with us.

At Agile Actors, being part of our team means being adventurous and agile, ready to embrace new ideas and adapt to dynamic environments. You'll join one of our local teams in Athens, working with talented clients to deliver solutions that shape the future of technology. As you grow through projects with global leaders, you'll be constantly evolving, while being supported in an environment built on trust, respect, and empowerment.

Role Overview

This role exists to provide technical support to enterprise clients while contributing to engineering-adjacent tasks that improve product quality, documentation, and internal tooling. It is ideal for team members with a technical background who are interested in gaining cross-functional experience and growing into engineering, QA, or product roles.

Responsibilities

Client-Facing Technical Support (Level 2)

• Investigate and resolve technical support tickets involving API failures, integration issues, and system errors.
• Analyze logs, retry API requests using Postman or similar tools, and perform basic database queries to troubleshoot issues and identify their root cause.
• Collaborate with client technical teams to troubleshoot and resolve issues.
• Escalate unresolved issues to Engineering with full context and reproduction steps.
• Maintain and update internal knowledge base and troubleshooting guides.

Engineering-Adjacent Contributions

• Write and maintain technical documentation for APIs, integrations, and internal tools.
• Contribute to automated test suites (e.g., regression or integration tests).
• Assist QA and Engineering in reproducing and validating client-reported bugs.
• Build or maintain internal tools and scripts to support support workflows.
• Participate in sprint demos, release briefings, and bug triage se

• Solid understanding of REST APIs, HTTP protocols, and integration workflows.
• Experience with tools such as Postman, log aggregators, and SQL.
• Strong analytical and communication skills.
• Ability to work independently and collaborate across teams.

Nice to Have

• Experience with automated testing frameworks (e.g., Cypress, Playwright).
• Familiarity with Git and CI/CD pipelines.
• Exposure to cloud platforms (AWS, Azure, GCP).
• Prior experience in QA, technical support, or software engineering.
• Basic experience with C# / .Net

This role is designed as a growth opportunity. Team members in this role will gain exposure to engineering practices, product development, and client operations. After 12–18 months, individuals may transition into full-time roles in:

• Engineering (Backend, Frontend, SET, DevOps)
• QA Engineering
• Product Management
• Customer Success

Progression is supported through mentorship, training, and participation in cross-functional initiatives.

Compensation benefits

• Tailored Remuneration Package that recognizes your expertise with a competitive salary

• Private Health Care Insurance to ensure your physical well-being.

• Ticket Restaurant Card

• Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.

Developmental Benefits

• Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.

• Personal Development Plan tailored with your coach to align with your career aspirations.

• 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.

• Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.

• Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.

• Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology's future.

• Diverse Customer Ecosystem offers dynamic opportunities for career growth and development.

• Onboarding Buddy to support and guide you from day one.

Working model

• Flexible Working conditions tailored to your assigned account.

• Work-Life Balance with a culture that promotes flexibility and sustainability.

By clicking "Apply" for this Job, you agree that you have read and accepted our terms relating to job applicants and that you provide your consent for the processing of your personal data for the purposes described therein.