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Technical Support Engineer
2 weeks ago
Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team. The ideal candidate will support hardware devices and platform functionality, ensuring smooth integration and reliable operation of our smart infrastructure solutions — such as smart waste management, fleet tracking, and sensor networks.
Key Responsibilities
- Provide phone- or mail-based 1st Level Support to end customers and partners
- Offer instructions and technical guidance to end users
- Perform technical administration and manage incidents using internal tools or ticketing platforms
- Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics)
- Configure and test IoT devices and integrate them with cloud platforms
- Support the Order-to-Delivery lifecycle (parameterization, technical installations, training)
- Provide 2nd Level Support and troubleshoot complex issues
- Monitor system health and proactively identify root causes of software malfunctions
- Collaborate with cross-functional teams and support field engineers to resolve issues in the lab or on-site
- Participate in hardware testing, firmware updates, and pilot rollouts
- Bachelor's degree in IT, Electronics, or related technical field
- 3–5 years of experience in hardware support, embedded systems, or IoT environments
- Strong ability to understand and address customer needs
- Familiarity with physical diagnostics (signal, wiring, connectivity, sensor behavior)
- Basic networking knowledge (TCP/IP, UDP, connectivity checks, port/connection testing)
- Experience with network analysis tools (e.g., Wireshark, tcpdump) and basic connection testing tools (telnet, ssh)
- Ability to extract, manipulate, and analyze log data
- Good knowledge of SQL and relational databases, including basic administration tasks (backups, restores, indexing, user permissions)
- Strong communication skills in Greek and English (written and verbal)
- Comfortable working across cross-functional teams
Nice to Have
- Previous experience in smart city, IoT, or embedded device deployment
- Familiarity with diagnostic tools, firmware flashing, system administration
- Basic scripting experience (e.g. Bash or Python)
- Involvement in innovative and high-impact IoT projects in Greece and abroad
- A supportive and tech-savvy team environment
- Competitive compensation package
- Opportunities for professional growth toward senior support, technical operations, or solution engineering roles
