French-Speaking Payment Solutions Agent

4 hours ago

Thessaloniki, Central Macedonia, Greece e6ad62e1-07f5-4a03-93e5-a18774797a07 Full time €10,450 - €13,300 per year

Location: Waha (Work from Home)

Interview Deadline: 5 November 2025

Training starts: 17/11

About The Project
Join the innovative financial arm, one of Switzerlands leading financial institutions.

Following the successful acquisition of ByJuno in 2023 and its merger with Swissbilling, the company is now driving the future of digital payment and invoice solutions empowering online and in-store businesses with modern, flexible, and secure payment methods.

As part of the Customer Support team, youll be the first point of contact for Swiss customers, ensuring a smooth and transparent payment experience that reflects the companys trusted banking standards.

Your Daily Mission

In this customer-facing role, you'll:

  • Handle inbound calls and emails from customers in French (and ideally another Swiss language).

  • Provide Tier 1 customer support related to:

  • Invoice details and payment clarifications

  • Reminder fees and billing questions

  • Collection-related inquiries (mild debt collection tasks)

  • Use internal tools to update customer records and follow up on technical or payment-related issues.

  • Collaborate closely with your team and escalate more complex cases when needed.

Your goal: Deliver clear, empathetic, and efficient support while maintaining the brands high standards of trust and professionalism.

What Were Looking For

  • Languages:

  • French C1 (Advanced)

  • English B2 (Upper-Intermediate) (required for training)

  • Education/Experience:

  • No prior experience required training is provided

  • Background or interest in finance, economics, or payments is a plus.

  • Skills & Competencies:

  • Excellent written and verbal communication

  • Solid computer literacy and multitasking skills
  • Problem-solving mindset and adaptability

Compensation & Benefits

  • Base salary: 1,045 EUR gross/month

  • Increase to 1,100 EUR after 12 months

  • Increase to 1,150 EUR after 36 months

  • Monthly performance bonus: up to 10%

  • Paid training: 25 working days
  • Schedule: Monday-Friday | 09:00-19:00
  • Work model: Fully remote from Greece

Relocation Support

If you're relocating, we've got you covered:

Option 1: Full relocation package, flight, hotel stay, and real estate agency fee covered.

Option 2: 250 EUR relocation allowance + real estate agency fee (for those relocating independently).

Why Join the team

Be part of a trusted Swiss banking brand with strong digital growth.

Gain financial industry experience in a stable, international environment.

Receive comprehensive paid training and continuous skill development.

Enjoy clear salary progression and a performance-based bonus.

Work remotely while supporting Swiss customers with professionalism and empathy.

Hiring Process

  • Submit your application online.
  • Complete the language proficiency test (French & English).
  • Attend interview rounds with the client.

Important: You must be able to provide a birth certificate for employment documentation.

Ready to launch your career in finance and customer experience with one of Switzerlands most innovative payment companies?

Apply now and join the team redefining the way Switzerland pays one invoice at a time.

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