Dutch Speaking Travel Agent

Are you passionate about helping travelers have smooth and enjoyable experiences? Do you enjoy working in an international, fast-growing environment from the comfort of your home in Greece?
We are actively seeking motivated Dutch-speaking Travel Agents to join our remote customer support team for a major global travel accommodation platform (brand name not disclosed). This is an excellent opportunity for individuals who want stability, strong career progression, and the flexibility of working remotely within Greece.

Whether you already live in Greece or plan to relocate, this role offers a chance to build a long-term professional journey in a supportive and multicultural environment.

Role Overview

As a Remote Dutch-Speaking Travel Agent, you will be the primary point of contact for Dutch-speaking customers seeking assistance with a wide range of travel-related inquiries. You will help travelers navigate bookings, resolve issues, and provide clear and friendly guidance to ensure an excellent customer experience. Your role is essential in building trust and offering reliable support to customers from the Netherlands and Belgium.

Detailed Responsibilities

• Communicate with customers via phone, email, and live chat, offering prompt and professional support.

• Assist customers with booking accommodations, handling reservation changes, cancellations, payment inquiries, and special requests.

• Provide tailored solutions based on each customer's needs, using empathy, patience, and strong problem-solving abilities.

• Navigate internal systems and knowledge bases to deliver accurate and effective support.

• Maintain detailed and accurate records of customer interactions and case resolutions.

• Collaborate with other departments (technical support, partner support, escalation teams) when required to ensure seamless issue resolution.

• Adhere to high-quality performance standards, KPIs, and customer satisfaction expectations.

• Stay updated on product changes, travel policies, and internal procedures through ongoing training sessions.

• Contribute ideas and feedback to help improve operational workflows and customer experience strategies.

Required Skills & Qualifications

• Fluent Dutch speaker (C2 or native-level)

• Strong command of English (minimum B2 level) for internal communication and training

• Eligibility to work remotely within Greece

• Confident communication style, with strong listening, empathy, and multitasking skills

• Comfortable working with digital tools, CRM systems, and online communication platforms

• Ability to remain patient and calm in challenging or sensitive customer interactions

• Flexible and adaptable mindset—comfortable working in a fast-paced, international setup

• Previous customer service, hospitality, or travel industry experience is preferred but absolutely not required; full training will be provided

What the Company Provides

• Fully remote setup within Greece—work from home with stability and comfort

• All necessary equipment provided, including laptop, headset, and additional accessories

• Competitive salary package

• Permanent employment contract offering long-term security

• Comprehensive health insurance and life insurance

• Performance-based incentives and bonus opportunities

• Paid training to ensure you are set up for success

• Clear career progression paths, including opportunities for senior roles, quality assurance, training, or team leadership

• A multicultural and friendly environment, with colleagues from many countries across Europe

• Regular internal activities, skill-building programs, and continuous learning opportunities

Relocation Benefits (if you're moving to Greece)

For candidates relocating from abroad, the company offers:

• Full reimbursement of your flight to Greece

• Up to 3 weeks of paid hotel accommodation upon arrival

• Assistance with administrative procedures, including local registration, tax documents, and onboarding support

• Guidance and tips to help you settle comfortably in Greece's lifestyle and culture

Why This Role Is a Great Fit

This position is ideal for individuals seeking long-term stability, professional growth, and the opportunity to work remotely while living in a beautiful Mediterranean country. You will be part of a globally recognized project, gain valuable experience in the travel sector, and enjoy excellent benefits and employee support.

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