Reservations Agent

Mar-Bella Collection: A family-owned group of four award winning five-star luxury hotels, dotted around the Ionian Sea in Greece & curated to suit the ever-changing needs of guests across different stages of their life. The iconic MarBella, perfect for families and multi-generational groups, the adults-only Nido, a Small Luxury Hotel of the World, and Avali, the latest addition to the Mar-Bella Collection portfolio are located on the island of Corfu. Elix is on the Ionian coast of mainland Greece and lays in a stunning location above Karavostasi beach between Parga and Syvota.

Mar-Bella Collection is looking for a full-time, permanent Reservations Agent to join our team in Thessaloniki.

The members of the Reservations department are responsible for handling promptly, professionally, and courteously all communications from guests, travel agents, tour operators, corporate accounts, and online channels, maximizing revenue through the effective use and implementation of the hotel's pricing strategies.

Duties & Responsibilities

• Respond timely and in an informative manner to all booking requests arriving by mail, telephone, web booking systems or any other means.
• Build and strengthen relationships with existing and new customers to enable future bookings, execute and support the operational aspects of business booked, check if advance payments are made timely.

• Maintain reservation records, update room availability on the PMS database, process any modifications or cancellations and communicate with team members as appropriate.

• Be fully aware of room types, their locations, layout and specific features, and work on allocation and maximizing yield from room reservations.

• Be aware of all room rates, packages, discounts, special offers and other available benefits.

• Create and maintain a well-organized database of clientele profiles, updated with special requirements and any other useful information.

• Ensure excellent communication with the Front Office Team and coordinate the organization of additional services (such as airport transfer or VIP benefits) offered to the customers at the time of room reservation.

• Understand the overall market, be aware of competitors' strengths and weaknesses, economic trends, supply, and demand.

• Proven experience as a Reservations Agent (min 2-3 years)
• Excellent command of the Greek and English language
• CVs with additional knowledge of German or French language (i.e. German, French, Italian, Russian, etc.) will be preferred
• Knowledge of channel management is desired
• Excellent knowledge of MS Office
• Knowledge of a PMS software (ie. Protel, Fidelio, etc.) will be preferred
• Master's Degree in a related field will be considered an asset

Skills

• Excellent written and verbal communication skills.
• Professional attitude, with a strong customer-focused approach
• Team-player, flexible, proactive, and well organized
• Able to multi-task
• Work efficiently under pressure with a positive attitude

• Competitive remuneration package
• Dynamic & highly professional environment
• Career development opportunit