
Front Office
2 weeks ago
Η White Hospitality Group στην περιοχή του Παλαιού σταθμού αναζητεί Receptionist / Reservations agent.
Άμεση θέση εργασίας πλήρους απασχόλησης.
Αρμοδιότητες
- Εξυπηρέτηση πελατών με ευγένεια, φιλικότητα και διακριτικότητα.
- Διεκπεραίωση των διαδικασιών άφιξης και αναχώρησης των πελατών.
- Ενημέρωση του συστήματος διαχείρισης κρατήσεων, έγκαιρα και με συνέπεια.
- Διαχείριση του τηλεφωνικού κέντρου.
- Διαχείριση του ταμείου
- Έκδοση / Αποστολή τιμολογίων
- Εφαρμογή των κανόνων Υγιεινής και Ασφάλειας.
- Διαχείριση αιτημάτων και παραπόνων πελατών με αμεσότητα, ευγένεια και ενημέρωση όλων των τμημάτων των ξενοδοχείων.
Απαραίτητα Προσόντα:
- Πτυχίο στη φιλοξενία/τουρισμό, θα θεωρηθεί προσόν.
- ΑΠΑΡΑΙΤΗΤΗ γνώση WEB HOTELIER / PRIMAL / EXTRANET BOOKING
- Προϋπηρεσία 2 έτη σε αντίστοιχη θέση.
- Πολύ καλή γνώση της Αγγλικής Γλώσσας
- Διαχείριση κρατήσεων/emails.
- Καλή γνώση Προγραμμάτων Διαχείρισης Κρατήσεων (Booking/extranet/airbnb).
- Γνώση του προγράμματος PYLON.
- Ικανότητα στις πωλήσεις
- Ικανότητα διαχείρισης παραπόνων και επίλυσης προβλημάτων
- Ευελιξία για εργασία σε βάρδιες
- Εξωστρέφεια, φιλικότητα και καλή επικοινωνία
- Ομαδικό πνεύμα εργασίας χωρίς ανταγωνισμό.
- Σωστή συνεργασία και ενημέρωση με τα υπόλοιπα τμήματα.
- Επαγγελματισμός
Παροχές:
- Στόχος μας είναι η δημιουργία μίας δυνατής και εξειδικευμένης ομάδας με γνώμονα την παροχή υπηρεσιών Φιλοξενίας υψηλού επιπέδου.
- Διαρκής εκπαίδευση.
- Φιλικό και ευχάριστο εργασιακό περιβάλλον.
- Αποδοχές ικανοποιητικές.
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