Room Division Director
2 weeks ago
Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece's most authentic and beautiful islands.
We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.
If you're ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.
The Director of the Room Division is responsible for overseeing all operations related to guestrooms and related departments to ensure consistent service excellence, outstanding guest satisfaction, and profitability. This senior leadership role entails strategic leadership, operational management, team development, and ensuring all rooms-related services reflect brand standards and quality.
Operational Leadership & Quality Assurance
- Oversee all room division departments: Front Office, Housekeeping, Guest Services, Reservations (if applicable), Concierge, and related support services.
- Define, implement, and maintain high standards for guest rooms, public areas relating to room division (corridors, back-of-house, etc.), ensuring cleanliness, maintenance, presentation, and functionality.
- Monitor guest satisfaction metrics (e.g. reviews, guest feedback, mystery audits); take action plans to address and improve scores.
- Manage room inventory, room types, room status, and oversee efficient room allocation and planning.
- Ensure strong collaboration between room division and other departments (F&B, Engineering/Maintenance, Spa, Sales & Marketing) to deliver a seamless guest experience.
- Develop and manage budgets for room division departments; monitor P&L performance.
- Implement cost controls regarding labour, supplies, amenities, utilities, housekeeping materials, linen, etc., while maintaining quality.
- Collaborate with Revenue Management / Sales to optimize room rates, occupancy, forecasting demand, and maximizing revenue per available room (RevPAR).
- Recruit, train, lead, mentor, and develop supervisors / managers within room division.
- Establish clear performance expectations, conduct regular reviews, performance appraisals, coaching, and development plans.
- Promote a culture of continuous improvement, service excellence, and teamwork.
- Ensure compliance with all applicable health, safety, hygiene, and regulatory standards in guest rooms and related back-of-house operations.
- Oversee preventive maintenance schedules with Engineering to ensure all room fixtures, HVAC, plumbing, furnishings, etc., are in good working order.
- Maintain brand / company policies, local statutory requirements, sustainability practices (e.g. linen reuse, eco-friendly amenities etc.).
- Be visible to guests; handle guest complaints / escalations related to room experience personally and ensure timely resolution.
- Champion personalized guest service, anticipating needs, and delivering "wow" moments.
- Ensure consistent training of staff in guest service standards (arrival, stay, departure, turn-down, etc.).
Requirements
To be successful in this role, the ideal candidate should have:
- Bachelor's degree in Hotel / Hospitality Management or related field (or equivalent experience).
- Extensive experience (usually 7-10+ years) in room division / front office / housekeeping operations in upscale / luxury hotels; prior leadership experience managing large teams.
- Demonstrable record of managing financials: budget management, labour cost control, forecasting.
- Strong guest service orientation and high standards of presentation and cleanliness.
- Excellent communication, interpersonal, and leadership skills; ability to motivate, train, and lead a diverse team.
- Strong problem-solving skills, ability to handle pressure, multitask, and make decisions swiftly.
- Familiarity with hospitality technology systems (PMS, housekeeping management systems, reservation systems).
- Understanding of sustainability practices, health & safety regulations, and quality assurance protocols.
Benefits
- Competitive salary in line with market standards and professional experience
- Performance-based bonus structure rewarding results and contribution
- Comprehensive private health insurance coverage
- Company-provided accommodation and daily meals to support employee wellbeing
- Fully equipped workstation and necessary tools for optimal performance
- Company mobile phone for business use
