Account Manager

Account Manager – Retail

Job description

In a dedicated team in Greece reporting to local management, you will play a key role in bringing Diebold Nixdorf's retail products and services to the Greek and Cyprus market. Based in our Athens office, you will help shape and expand our fast-growing retail business by developing and executing sales strategies that drive revenue, build strong customer relationships, and support our continued market success.

You will manage and grow a portfolio of retail accounts, identifying new opportunities while nurturing long-term partnerships with key customers. Acting as a trusted advisor, you will guide retailers through their technology challenges and opportunities, helping them adopt solutions that elevate their operations and customer experience.

Collaboration is essential in this role. You will work closely with cross-functional teams across Greece and Europe to align on solutions, ensure seamless delivery, and maximize customer value. Excellent communication skills are key, as you will frequently coordinate with internal stakeholders while building clear, trusted relationships with your customers. As part of a dynamic team in a rapidly evolving market, you will have the opportunity to make a real impact and help expand our retail footprint across the region.

Responsibilities

• Responsible for customer account management for key accounts within Greece and Cyprus in the retail sector  
• May support more senior Account Managers with management of large accounts
• Develops customer relationships as a trusted advisor, providing business and product expertise and exceptional customer support
• Educates customers on DN products, services and innovations
• Solicits customer feedback and works internally key stakeholders to manage any issues
• Proactively meets with customers to review service levels

Qualifications

• Bachelor's Degree or equivalent work experience required
• Minimum of 2-3 years of relevant experience or equivalent combination of education and experience in sales, account management, and/or new business development
• Proficient in all MS Office products with an emphasis on Excel, PowerPoint, Word and Teams
• Fluency in Greek language (Written and spoken)
• Good business English skills (Written and spoken)
• Creative thinking to find solutions that meet client and company goals
•  Anticipates challenges and acts swiftly to resolve issues before they escalate
•  Ability to quickly adjust strategies and priorities when client needs, market conditions, or internal processes shift

Preferred Qualifications

• General knowledge of Diebold Nixdorf products and services is a plus
• Knowledge of Software and Service solution sales would be advantageous
• Proven success in high quota carrying position
• Consultative sales experience with complex solution design is desired
• Exhibit skills, characteristics, traits and work habits that greatly enhance the likelihood of success as a Sales Manager, ex: solution-oriented and entrepreneurial mindset, time and territory management, customer empathy
• Exceptional communication, presentation, strategic planning, problem solving and critical thinking skills
• Demonstrated relationship building skills at all levels of the organization, including senior executive levels
• Possess experience with CRM software, such as Salesforce to maximize opportunities