Commercial Support Agent

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

This position plays a critical role within the Commercial department to secure the smooth progression of all processes related to the Account Management of the Corporate Segment. The role is responsible to provide support to the members of Account Management team in several tasks such as the preparation of client proposals and reporting. The role is part of the Account Management Team which is comprised by Account Managers & Executives as well as the Head of the team.

Position Summary:

• Distribute communications to related departments in a timely manner when needed
• Ensure records are accurately updated and stored responsibly in accordance with company policy
• Update daily and / or weekly all CRM systems, with the respected contracts and or terms for our clients
• Maintain a professional rapport with external and internal customers
• Work alongside other departments to ensure protocol is being followed in compliance with company policy
• Have a close cooperation with Legal Department as far as terms & conditions for external clients is concerned
  Perform administrative duties such as making reports, printing, photocopying and sending emails, and ordering office supplies

Qualifications & Skills:

• Academic background: general education degree or equivalent (University Degree will be preferred)
• Minimum 2 years in a similar position, preferably in a complex commercial environment
• Very good command of English - verbal and written
• IT literate with excellent command of MS Office suite
• Customer service experience
• Excellent Customer service skills
• Knowledge of CRM tools and relevant system applications
• Knowledge of supporting and administrative processes
• Effective on rapport building to develop trust and strong relationships with clients
• Ability to manage data collection and filing
• Ability to multitask
• Strong listening skills
• Being able to use empathy (Interpersonal sensitivity)
• Be able to divert pressure and keep calm under stressful conditions

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

• ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.