Japanese Technical Support Agent
5 days ago
Our client, based in Greece, is looking for professional Japanese speakers to join their technical support team.
DETAILS
Starting date: 02nd June 2025
Closing process on the 22nd May 2025
Relocation after the completion of 3 Months 400 euros per month
Relocation package (plain ticket, taxi pick up to airport and 2 weeks hotel)
Visa SUPPORT
Training: 10 working days
Location of the office: Athens/ Greece
Schedule: Monday to Sunday - 02:00 to 13:00 (rotational shifts of 8 hours per day, 40 hours per week, 5 days of work out of 7)
Technical support:
- Handling tickets through email, chat (80% of volume), remote sessions TeamViewer (15%) and outbound calls (5% of volume)
- The support is for software and hardware
- Issues outside or beyond the scope are escalated to a Tier 2 department
- Agents also act as a ticket dispatcher/ assignee on rotation and create/ update solution requests (articles) to enrich the knowledge base
- Agents work with a Virtual PC and use ± 25 internal and external tools
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