Client Happiness Specialist
1 week ago
About the Role:
We're looking for a
Client Happiness Specialist (Italian-speaking)
to join our team and support our growing client base in Italy. You will be the key point of contact for our Turkish-speaking clients—ensuring they feel valued, supported, and empowered to succeed with our services.
Key Responsibilities:
- Build and maintain strong, long-term client relationships
- Handle incoming inquiries and proactively follow up on client needs
- Serve as the primary liaison between the client and internal teams
- Identify opportunities to upsell or expand services
- Track client satisfaction and ensure high retention rates
- Translate client feedback into actionable insights for internal teams
- Report on account activity and client metrics
Requirements:
- Italian speaker
, with excellent written and spoken English - Previous experience in client relations, customer success, or account management
- Strong interpersonal and communication skills
- Proactive mindset and solution-oriented approach
- Ability to manage multiple accounts and priorities
- Tech-savvy – able to use CRM tools and communication platforms
Nice to Have:
- Experience in SaaS, or tech industries
- Experience working with international clients
- Degree in Business, Marketing, or related field
What We Offer:
- Competitive salary
- Flexible work environment
- Career development opportunities
- Be part of an international, fast-growing team
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