Sales & Accounts Coordinator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

This position plays a critical role within the organization's Account Management function in the area of North Greece. The role is based in Thessaloniki and is responsible to provide support to the Key Account Executive of North Greece in several tasks such as the preparation of client proposals and reporting.

KEY ACCOUNTABILITIES

• Answer to every incoming call and respond to emails
• Handle client requests in timely manner and cultivate a professional yet friendly relationship with key contacts
• Follow up all requests until they are closed
• Prepare and send proposals to clients within the agreed timeframe
• Ensure that orders are logged in system quickly and with accuracy 
• Ensure that all reports are provided to clients in accuracy and within the agreed time frame
• Keep the sales information systems updated
• Responsible of filling all documents related to clients
• Coordinate with all departments in order to ensure that clients requests are handled efficiently
• Handle and resolve client's complaints
• Log all interactions with clients in the relevant CRM tool
• Promote, support and educate clients to use Fleet Reporting and other Ayvens tools
• Assist in the preparation and co-ordination of all client events
• Identify and escalate situations requiring attention
• Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity 
• Meet all agreed SLA's and Key Performance Indicators (KPI's).

QUALIFICATIONS & SKILLS

• General education degree or equivalent
• Customer services experience over the telephone
• Excellent Customer service skills
• Ability to type with speed and accuracy
• Knowledge of CRM tools and relevant system applications
• Knowledge of supporting and administrative processes
• IT literate
• High EQ
• Good command of English - verbal and written
• Excellent interpersonal and communication skills – verbal and written
• Effective on rapport building in order to develop trust and strong relationship with clients
• Ability to manage data collection and filing
• Strong listening skills
• Being able to use empathy (see with the eyes of the other party)  
• Be able to divert pressure and keep calm  under stressful conditions  

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We're committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we're guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 42 countries by 2025.