Customer Excellence Representative

2 weeks ago

Metamorfosi, Attica, Greece AVIS Greece Full time €20,000 - €25,000 per year

At Avis, we're transforming the way people move and leading the change in the global mobility industry. We're on a mission to innovate and create integrated products and services that open up entirely new travel opportunities with unprecedented convenience and flexibility.

Why Avis is the Place to Be:

A Great Place to Work: Avis is more than a company; it's a community that values its people. We take immense pride in providing a collaborative working environment, committed to nurturing innovation, and placing the customer at the core of everything we do.

Your Career, Your Purpose: Join us, and you'll discover that Avis is where your career truly finds its purpose. We're not just offering jobs; we're inviting the best talent to become part of our vision for a better, more connected world.

Unlock Your Potential with Avis Greece- Customer Excellence Representative

We are looking for the very best talent to join our Customer Excellence Team, and in return we offer a collaborative working environment, committed to fostering innovation and putting the customer at the heart of everything we do.

As part of our team, you will be responsible for managing and resolving customer requests and complaints related to completed short term car rentals such us:

  • investigating and managing charge disputes
  • fuel issues
  • analyzing the explaining rental charges to customers
  • sending of rental invoices to customers

Key Duties & Responsibilities

  • Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
  • Meet personal/customer excellence team resolutions targets
  • Proactively escalating queries and concerns, when necessary and following up to ensure resolution
  • Working closely with a team of CERs and other departments to find appropriate solutions to customers' concerns
  • Excellent communication and people skills displaying a professional customer service attitude
  • Follow company's guidelines, procedures and GDPR
Requirements
  • Bachelor's degree. A master's degree will be considered as an asset
  • Prior experience in customer service will be considered as a plus
  • Excellent knowledge of the English language
  • Excellent command of MS-Office applications
  • Excellent written and verbal communication skills in Greek & English
  • Enthusiasm, energy, and a positive attitude
  • A strong desire to achieve departmental KPIs and goals
  • Excellent communication skills, especially written
  • Team Mindset
  • Familiarity with CRM systems and practices
Benefits
  • Competitive salary package and bonus scheme
  • Hybrid work model
  • Health and life insurance
  • Pension Plan program
  • A buddy will support you with your onboarding
  • Monthly Miles for coffee and snacks
  • Opportunity to work in a fast-growing industry with talented people
  • Training opportunities and a continuous feedback performance management system

Unlock your full potential Apply now to join Avis Greece as our Customer Excellence Representative.

AvisGreece #UnlockYourPotential

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