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Sales Operations Administrator
2 weeks ago
We are looking for a Sales Operations Administrator to join our dynamic team. In this key role, you will provide essential support to the Sales Department by ensuring the efficient, accurate, and timely preparation of quotations, orders, and contracts for our customers and partners. The ideal candidate will possess strong organizational abilities, exceptional attention to detail, and a proactive commitment to operational, excellence and customer satisfaction.
Key Responsibilities
- Respond promptly and proactively to customers and internal sales requests
- Process all sales-related activities efficiently, accurately, and within set deadlines
- Gather and validate pricing from vendors and suppliers to prepare quotations and renewals, negotiating discounts where needed
- Prepare customer proposals and contract renewals with precision and timeliness
- Track upcoming renewals and collaborate with the Sales team to ensure timely conversions to orders
- Maintain and update opportunities and customer data accurately in the CRM system
- Draft and review customer contracts in coordination with the company's legal counsel
- Manage Deal Registrations through vendor portals to secure competitive pricing
- Build and maintain strong relationships with customers and partners to ensure satisfaction
- Collaborate effectively with cross-functional teams (Presales, Sales, Procurement, Accounting, Technical, and Finance) to resolve customer issues
- Maintain proper documentation of quotations and orders in SharePoint
- Bachelor's degree in business administration, Economics, or a related field
- 3+ years of experience in Sales Operations, Sales Support, or a similar administrative role (experience in the IT industry will be considered an asset)
- Excellent command of English, both written and verbal
- Proficient in MS Office (Excel, Word, PowerPoint) and experience with CRM systems (e.g. Salesforce, Microsoft Dynamics)
- Strong analytical and numerical skills with high attention to detail and accuracy
- Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
- Excellent communication and interpersonal skills, with a customer-oriented approach
- Proactive, collaborative, and results-driven mindset
We will offer you a friendly and dynamic working environment, in which you can develop your skills and competencies and a workplace with a strong focus on values and work-life balance.
