Client Service Associate

About Dialectica

Dialectica is the global leader in insights on-demand. We enable investment and business professionals to access untapped market, competitive & customer insights powered by the world's hardest to find experts, and cutting-edge technology. Our team of 1,000 professionals in 5 offices spanning 3 continents, works with top-tier investment funds, management consulting firms, and Fortune 500 companies around the globe.

Driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. Dialectica has been recognized as one of Europe's fastest-growing companies by the Financial Times for 5 years in a row, a Top Employer for Recent Graduates by The Career Directory in Canada and a Best Workplace.

Our Values

As a company, everything we do is driven by a firm belief in the following values:

• wnership
• Growth Mindset
• Teamwork
• Respect

About the role

As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their knowledge gaps and identify experts with the most relevant experience and knowledge that can address them. One day you could be connecting a private equity firm with experts to better understand the sub-Saharan African telecommunications market, while the next day assisting a strategy consultancy looking into the growth outlook for solar energy in the Middle East.

You will need to think critically and fast, conduct high-level research into industries and companies, and identify the best experts ensuring they have the most relevant experience and knowledge to address our clients' questions. You will spend a reasonable amount of time reaching out to potential experts via phone and email to assess whether they possess the relevant experience and knowledge, before connecting them with our clients. Working on multiple client projects at once, you will quickly develop core skills in sales, time management & prioritization, negotiation and professional communication skills.

Your key responsibilities will include:

• Reviewing client project briefs to understand their knowledge gaps and conduct high level industry and company research to identify the most relevant experts
• Utilizing phone, LinkedIn, and email outreach to connect with experts
• Critically screening experts for their suitability and relevance to address a client's needs with an emphasis on quality

About the Client Service team

The Client Service team is the revenue epicenter of our business. A career in the Client Service team at Dialectica is more than just a job; it's an opportunity to build an accelerated career, unlock competitive performance compensation, and develop key core skills across an array of competencies in sales, professional communications, client relationship management, project management, account management, and people management. Hard work, drive, and commitment to delivering value will put you on track to develop into a Manager at an accelerated rate.

What we look for

At Dialectica, we don't believe in a "one size fits all" approach to hiring. Our Associates come from extremely diverse backgrounds and typically display the following qualities:

• Academic achievement gained in any undergraduate field
• A natural negotiator and salesperson
• Participation in extracurricular activities with proven records of leadership
• Strong interest and passion for the business world evident through your studies, internship or extra-curricular activity
• A development mentality to view setbacks and short term challenges as learning opportunities for growth
• A client service mentality, which means you are committed to go beyond your clients' needs to deliver true value
• Inquisitive and committed to self-development and lifelong learning

Requirements

• 0-3 years of work experience
• Undergraduate degree preferable, with a track record of strong academic performance
• Fluency in English is a must
• Fluency in another language is a huge plus

What we offer

• Competitive compensation schemes including a monthly performance bonus
• Structured career path through our CS team
• The opportunity to gain transferable skills including research, sales, negotiation, commercial awareness, professional communication, time and project management
• A dedicated learning programme as well as the opportunity to build valuable and transferable skills on-the-job
• Be part of a creative, entrepreneurial and fast-paced, workplace guided by the values of respect, teamwork, ownership and growth mindset
• Private medical insurance and competitive savings plan
• Sponsored health and wellbeing and team bonding activities
• The opportunity to work and live in different office locations through our global mobility program
• An organization with a truly global outlook and entrepreneurial core

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