Reservations Manager

4 days ago

Tagoo Mikonos Greece Zuma Restaurants Full time €30,000 - €60,000 per year

We're looking for a Reservations Manager to oversee and elevate the reservations teams across our Zuma and ROKA restaurants in Greece. This is a pivotal leadership role for someone who thrives on detail, data, and people.

This role will be based in Athens at our regional support office with occasional travel to the sites based in Mykonos and Santorini.

As Reservations Manager – Greece, you'll:

  • Lead the reservations function across our Greek portfolio, ensuring a seamless guest booking experience
  • Partner with the Regional operators to align regional performance with global strategy
  • Create and deliver long-term reservations strategies that drive revenue and maximise guest engagement opportunities
  • Analyse call activities, cover forecasts, and team performance to achieve key business targets
  • Recruit, train, and inspire a best-in-class reservations team, fostering a culture of pride, ownership, and service excellence
  • Oversee database management and ensure GDPR compliance, maintaining the highest accuracy in guest profiles
  • Support pre-opening projects and new restaurant launches within Greece, driving systems, processes, and training readiness

What We're Looking For

  • Proven leadership experience in reservations, guest relations, or operations within luxury hospitality or fine dining
  • Strong analytical mindset — confident working with KPIs, forecasts, and conversion data
  • Passion for people development, mentoring, and creating exceptional guest experiences
  • Organised, adaptable, and able to lead during high-volume operations or pre-openings
  • Fluent in English + Greek

Benefits

As part of our team, you'll enjoy:

  • World-Class training, designed to inspire and educate
  • Global opportunities, experience hospitality around the globe with our five incredible brands
  • Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
  • Dinning discount, enjoy exclusive discounts across the Azumi group, worldwide

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