Reservation Agent

MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast.

Since its foundation in 1967, MTS Globe has built up a strong market presence in 27 source markets in Europe and North America. It serves over 5,3 million customers with 27 million overnights per year in over hotels.

250 clients have chosen MTS Globe as their preferred destination partner. They enjoy a superior degree of satisfaction because of reliable and high service levels, as well as customized solutions, advanced technological integrations, individual attention to each customer, best quality-price ratios due to large purchasing volumes and synergies based on a strong international network.

900 employees from 25 nationalities, a strong team of local shareholder partners, combined with central experts for operational, commercial and technological support to ensure a superior value for all MTS Globe clients.

The MTS Globe vision is to continue expanding the network and create new business models in a continuously changing distribution environment. An expansion based on satisfied clients, true partnerships with customers as well as hotel suppliers, and visionary IT solutions.

We are looking for a Reservation Agent to join our team in Kos

The ideal candidate will be a proactive and experienced professional, supporting the company's growth in hotel trading and destination management.

Main Responsibilities

• Ensure optimal booking management with a focus on accuracy, profitability, and performance.
• Handle customer requests efficiently and professionally.
• Monitor stop sales, booking windows, rate increases, and renegotiate rates when needed.
• Coordinate with internal departments (Operations, Contracting).
• Manage hotel-related requests (payments, arrivals, amendments, early departures).

What We Offer

• Opportunities for professional development and career growth.
• A dynamic and supportive work environment.
• Collaboration with an international team and exposure to global travel operations.

Requirements

• Minimum 2 years of experience in a reservation role within a travel agency or a Hotel.
• Strong knowledge of reservation systems and booking procedures.
• Degree in Tourism or Business Administration or related field ( Business Admin etc)
• Good command of English (spoken and written); additional languages are a plus.
• Strong communication skills and ability to maintain good relationships with hotel reservation departments.
• Familiarity with the Greek tourism market is an asset.