Reservations Agent
4 days ago
Job Description:
Noema is looking for a Reservation Agent that will assist customers with planning and booking reservations. The ultimate goal of our Reservation Agent is to deliver excellent Customer Service, creating a unique experience for the guests.
Responsibilities:
- Process reservations by email, telephone and/or in person
- Process cancellations and modifications
- Analyze data to determine availability and rates
- Communicate clearly and in a friendly way to solve possible issues
- Develop and maintain professional relationships with all guests
- Produce and sent letters of confirmation and other well-written correspondence
- Give detailed information as needed to callers regarding amenities and activities that Noema has to offer
- Produce reports based on the job training procedure that assist the Management Team to understand the Revenue and Occupancy progress
- Wiling to take on additional responsibilities when needed
Requirements:
- Proven working experience as a Reservations Agent for minimum 2 years in High-End Restaurants or 5* Hotels
- Fluency in English
- Knowledge of additional language will be considered a plus
- Confident communication
- Patience and flexibility towards demanding circumstances
- Computer skills
Benefits:
Noema offers a competitive salary. We keep our team motivated and satisfied with leading benefits, opportunities for career development and an exciting corporate culture.
Noema offers a seasonal working contract from May to September.
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