Groups and Client Experience Assistant Manager,

Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.

Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the "Mouratoglou Tennis Center", Bayern Munich football academy, Navarino Outdoor and many more.

W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.

Costa Navarino is looking for the next Groups and Client Experience Assistant Manager. The selected candidate will be based on-property, will represent the Cluster Sales Team at the resort and will serve as the central point of coordination between the Sales, Events, and Operations teams.

This role supports the MICE Sales department in handling incoming group inquiries and focuses on the planning and execution of social events, leisure groups, and key special projects, as directed by the Director of Sales, MICE. This is a reactive sales support role—not involving proactive business development—but requiring strong organizational, communication, and client-handling skills.

Being the representative of the commercial team on property, the Groups and Client Experience Assistant Manager is also supporting MICE and Leisure teams conducting site inspections and hosting clients as instructed by Director of Sales, MICE and Director of Sales.

Responsibilities

MICE Sales Support & Proposal Management

• Respond to incoming MICE group inquiries by preparing tailored proposals in coordination with the Sales team.
• Support the Social Events Sales Manager by drafting offers for weddings and private event requests.
• Maintain accurate records of client communication and follow-ups using CRM systems and templates.

Social Event Planning & Execution

• Conduct the planning and execution of social events (e.g., weddings, celebrations), ensure all event details are accurately documented and communicated.
• Ensure that the right information for the preparation of BEOs is shared in a timely manner with the Events team.
• Provide timely internal updates for upcoming groups and special requirements.
• Work closely with the Reservations, F&B, and Front Office teams to align on VIP handling and guest experience standards.

Project Support

• Act as the liaison between Sales, Events, and Operations teams to ensure seamless execution and consistent client service for special projects and key account bookings as identified by the Director of Sales, MICE.
• Serve as the point of contact for key leisure groups, coordinating logistics and handovers in collaboration with the Events team.
• Collaborate with the events team as a sales on-site presence to preserve and build relationships with the client.
• Work closely with the Reservations, F&B, and Front Office teams to align on VIP handling and guest experience standards.

MICE & Leisure Client Hosting & Site Inspections

• Conduct customized site inspections for potential leisure partners, MICE and social clients, showcasing hotel facilities based on their needs.
• Host and entertain clients during their visits as required.
• Acts as sales office representative in Messenia.

• A minimum of three years in a hotel sales and/or events role within a luxury hotel brand.
• Bachelor's Degree (BA/BSc) Business/ Hospitality Management
• Excellent verbal and written communication in English (Greek a plus)
• Experience in event execution and group sales
• Experience in sales MICE and/or leisure is preferred
• Excellent computer skills, Microsoft Office, Outlook and Opera PMS
• Strong multitasking, time-management skills and ability to handle multiple projects simultaneously
• Ability to handle difficult and stressful situations.
• Ability to work in a team / Develop effective working relationship internally & externally.
• Energetic and innovative task approach, high attention to details, analytical thinking with hands-on action.
• Comfortable working in a fast-paced, customer and service-oriented environment.
• Ability to maintain/adhere to company Brand Standards, Policies & SOPs.

• Competitive compensation package
• On going training opportunities
• Accommodation in the vicinity of Navarino Dunes (for non Messinians)
• Meals within the premises
• Private Medical Plan
• Use of Navarino Dunes Facilities, according to the relevant policies