Reservations Executive
4 days ago
Job description
Afixis Hospitality Management Company
, is looking for a Reservations Executive. The Reservations Executive will handle various properties within the Afixis Hospitality portfolio, will work closely and report to the commercial manager. Role is based in Athens (Year-round employment)
The main responsibilities of the Reservations Executive are:
- Handling guest requests via email, telephone and reservation platforms.
- Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.
- Frequent communication with the front office department for handover.
- Manages the daily operations and efficient running of the Reservations Department.
- Is familiar and involved in the key principles of pricing strategies and revenue management.
- Manages reservation function to maintain the highest possible room occupancy and average daily rate.
- Tracks weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.
- Handles external systems such as channel manager, web-booking engines, rate comparison tools, OTAs extranets etc.
We are looking for a candidate that:
- Holding a degree in Hospitality/Tourism will be considered as an asset.
- Has at least two to three-year experience in hotel reservations.
- Has excellent written and oral communication skills in both English and Greek. Knowledge of an additional language will be considered as an asset.
- Diligent, numbers-oriented, self-motivated.
- Has negotiation and interpersonal skills, with a very strong customer-focused approach.
- Dealing with all enquiries in a professional and courteous manner.
- Well-groomed with organizational skills.
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