Reservations Executive

Empiria Group is on the lookout for a dedicated Reservations Executive to join our dynamic team at the Headquarters in Glyfada

 Our Story

Empiria Group, owns, manages, and operates a unique collection of luxury hotels and villas, members of The Luxury Collection and Design Hotels of Marriott International, located in prime destinations around Greece, namely in Santorini, Paros and Peloponnese.

For over 30 years and through a team of over 300 associates, our dedication has been focused on creating space for joy through unique hospitality experiences, underpinned by our four fundamental values of finding joy, always elevating, exuding passion and being a leader.

At Empiria Group, our mission is to be the leaders in the art of elevated hospitality, guided by caring associates who wish to offer experiences that awaken inner joy and take Greek hospitality to new heights.

Role Overview:

The Reservations Executive is responsible for addressing the reservation process for all hotels within the Empiria Group, ensuring a seamless experience for guests. This role requires a deep understanding of our offerings and the ability to communicate effectively with guests and partners.

Key Responsibilities:

• Handling all aspects of reservations, including inquiries, confirmations, changes, and cancellations.
• Provide exceptional customer service over the phone and via email, ensuring all guest needs are met promptly.
• Work closely with other departments to maintain accurate and up-to-date information regarding availability and rates.
• Generate and manage paperwork (invoices, refunds, credits, etc.) for our customers and internal processes.
• Maintain comprehensive knowledge of the properties and services offered by Empiria Group to answer guest inquiries accurately.
• Participate in training programs and maintain updated knowledge of industry trends and best practices.

Requirements

• At least 3 years of experience as a Reservations Executive or in a similar role in a luxury hotel environment.
• Strong communication skills in both Greek and English, with additional languages considered an asset.
• Proficiency in hotel management systems (PMS) like Opera or Fidelio, and experience with channel management systems.
• Excellent command of the Microsoft Office Suite, particularly Excel.
• Ability to handle multi-tasking in a fast-paced environment while maintaining attention to detail.
• Strong customer service orientation with a proactive approach to problem-solving.
• Ability to work both independently and as part of a team, contributing positively to the work environment.

Benefits

Empiria Group's difference:

• Great Opportunities for career development & training within the company or other hotel members of Marriott International.
• A respectful and internationally oriented working environment
• Private health insurance
• Company laptop & mobile phone
• Friends & Family Rates within company's chain of hotels
• Numerous employee recognition & engagement programs and actions (special experiences & scheduled events, employee recognition days, awards and much more)

At Empiria Group we are proud to foster Equal Employment Opportunities regardless of race, color, ethnicity, religion, gender, age, disability, or sexual orientation.

You provide the talent as we flourish the skills to unleash your full career potential.

Join our path of excellence