Customer Service with German language for social media

1 week ago

Greece HRM Institute for RealRec Full time €19,440 - €21,600 per year

Our client is currently seeking German speakers who are willing to work from the office in Athens, Greece.

We are recruiting on behalf of our client - a world's leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Greece included.

  • Recruitment Process: Easy online recruitment process (phone call interview)
  • No Experience Needed: Previous experience is not required. What matters are your language skills and willingness to learn new things

About the project:

You will be supporting German-speaking clients of social networking platform owned by the American technology conglomerate.

Your Responsibilities:

  • Assisting our community and help resolve inquiries empathetically, accurately and on time
  • Becoming and remain knowledgeable about platform's products and community standards
  • Making well balanced decisions and personally driven to be an effective advocate for our community
  • By using market specific knowledge, signal and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gathering, analyzing and utilizing relevant data to develop ways to improve the overall user experience on the site

What you will need:

  • Fluent level of German language (at least C2)
  • Good level of English language (at least B2)
  • Previous experience in BPO (2-3 years of customer support experience via phone, email, and chat)
  • Experience working with direct consumers, in B2C environment; B2B is a distinct advantage
  • Excellent communication skills
  • Enthusiasm and a desire to learn new things
  • Eligibility to work in Greece (EU citizenship or full rights to work in Greece)
  • You need to be in Greece or open for permanent relocation there - with our excellent relocation package

What you will gain:

  • Monthly salary x 14
  • Performance Bonus up to 15 % of base salary
  • Accommodation bonus of 130 euro gross for the first 12 months
  • Paid holidays at higher rates according to Greek law
  • Full-time, fixed-term Greek contract

Amazing relocation support for those wanting to relocate to Greece:

· Paid flight ticket

· Airport taxi

· 4 weeks free hotel stay

· Assistance with finding an apartment

We also have other projects for German speakers in the field of automotive, communication, sales and tourism Apply and one of our recruiters will contact you to give you all the information

Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with.

GHD

Job Type: Full-time

Pay: 1,300.00€ - 1,800.00€ per month

Application Question(s):

  • Please, provide your private phone number and a date of birth:
  • When you can start working?

Language:

  • German (Required)
  • English (Required)

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