Guest Relations Manager

2 weeks ago

Thessaloniki, Central Macedonia, Greece Anatolia Hospitality Full time €25,000 - €40,000 per year

ONOMA Hotel, member of Anatolia Hospitality is seeking a Guest Relations Manager

for full time employment in Thessaloniki.

We are looking for a professional with excellent communication skills, a warm personality and genuine passion for guest service. This role plays a key part in creating exceptional guest experiences and enhancing the image of our hotels.

Key Responsibilities

  • Welcome and assist guests upon arrival
  • Provide personalized service throughout the entire stay
  • Handle complaints with a positive attitude and provide immediate solutions
  • Communicate effectively with all departments to ensure smooth daily operations
  • Promote hotel services and identify opportunities to enhance the guest experience
  • Monitor guest feedback and contribute to the continuous improvement of services

Required Qualifications

  • Previous experience in a similar position within an upscale hotel
  • Excellent command of English, additional languages are a strong asset
  • Ability to multitask and work effectively under pressure
  • Pleasant and professional demeanor
  • Strong teamwork and adaptability skills
  • Knowledge of PMS and office applications

Benefits

  • Stable, full time employment throughout the year
  • A modern and well organized working environment
  • Training opportunities and professional development
  • The chance to be part of a dynamically growing hospitality group

Apply by sending your CV

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