Housekeeping Manager

2 weeks ago

Thessaloniki, Central Macedonia, Greece SWOT Hospitality Management Company Full time €35,000 - €55,000 per year
Job Overview

 The Housekeeping Manager will play a key role in ensuring the highest standards of cleanliness, presentation, and guest comfort throughout Porto Carras. Leading a large and diverse housekeeping team, the manager will oversee daily operations, maintain brand standards, and create a motivating environment that enhances both guest satisfaction and employee engagement.

Key Responsibilities

Operational Leadership

  • Supervise and coordinate daily housekeeping operations across rooms, suites, public areas, and back-of-house.
  • Ensure the highest standards of cleanliness, order, and guest readiness are consistently achieved.
  • Conduct regular inspections of guest rooms and public spaces, addressing deficiencies promptly.

Team Management

  • Lead, train, and motivate a large housekeeping team, fostering a culture of pride and service excellence.
  • Plan schedules, allocate tasks, and monitor performance to maximize efficiency.
  • Support recruitment, onboarding, and continuous development of staff.

Inventory & Cost Control

  • Manage and monitor housekeeping supplies, linen, and equipment.
  • Collaborate with procurement and cost control teams to optimize resources and budgets.
  • Ensure proper use and maintenance of cleaning equipment and products.

Guest Experience & Quality Assurance

  • Respond promptly to guest requests and feedback, ensuring a seamless and personalized experience.
  • Maintain compliance with hotel standards, health, safety, and hygiene regulations.
  • Support sustainability initiatives through responsible use of resources.

Collaboration

  • Work closely with Front Office, Maintenance, and F&B teams to ensure smooth communication and service delivery.
  • Support special projects, seasonal operations, and VIP preparations.

Requirements

  • Proven experience as a Housekeeping Manager or Assistant Manager in a large hotel or resort.
  • Strong leadership and people management skills.
  • Excellent organizational and problem-solving abilities.
  • Knowledge of housekeeping processes, cleaning products, and health & safety standards.
  • Proficiency in MS Office; knowledge of PMS systems (e.g., Protel) is an asset.
  • Fluent in Greek and English; additional languages are a plus.
  • Detail-oriented with a strong sense of quality and service.
  • Hands-on, proactive, and adaptable to high-volume operations.
  • Strong interpersonal and communication skills.
  • Positive, motivating leader who can manage a diverse team.

Benefits

  • Competitive renumeration package & Performance-Based Bonus Scheme
  • Dynamic, friendly and supportive working environment
  • Strong Internal Mobility & Career Advancement Opportunities within SWOT Hospitality
  • Wellbeing Matters: Work-Life Balance Initiatives 

About SWOT Hospitality  

  • We are a leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
  • We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
  • We will give you the opportunity to work with the best practitioners from Greek hospitality market.
  • We offer stability and career prospects in a transparent working environment.
  • We work with the best professionals in the tourism industry.

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