Dansktalende Kundeservice Specialist Customer Service Advisor-Greece

2 days ago

Athens, Attica, Greece Jobsonboard Full time


Kun lokale kandidater vil blive ansat. Der tilbydes ingen visumsponsoring. Relokalisering inden for landet kan understøttes. Denne fuldtidsstilling er rettet mod erfarne kundeserviceprofessionelle, som taler dansk på C1- eller C2-niveau og ønsker at arbejde i et internationalt, struktureret og kvalitetsfokuseret miljø. Stillingen er velegnet til kandidater med dokumenteret erfaring inden for professionel kundesupport.

Om stillingen

Som Dansktalende Kundeservice Specialist Customer Service Advisor er du kundens primære kontaktpunkt og ansvarlig for at levere en fremragende kundeoplevelse via telefon, e-mail og chat. Du håndterer forespørgsler, identificerer behov og leverer klare, effektive løsninger. Rollen kræver stærke kommunikationsevner, høj serviceforståelse og evnen til at arbejde struktureret i flere systemer samtidig. Stillingen kan udføres remote, og oplæring foregår også hjemmefra.

Ansvarsområder

Du besvarer kundehenvendelser professionelt og rettidigt, dokumenterer alle interaktioner korrekt og sikrer overholdelse af interne kvalitetsstandarder. Du arbejder tæt sammen med interne teams, bidrager med feedback til procesforbedringer og sikrer høj kundetilfredshed og loyalitet. Du repræsenterer virksomheden med professionalisme i alle kundekontakter.

Kravprofil

Dansk på C1- eller C2-niveau er et absolut krav samt gode engelskkundskaber. Dokumenteret erfaring inden for kundeservice, callcenter eller customer support er påkrævet. Afsluttet gymnasial uddannelse er obligatorisk. Du er komfortabel med digitale værktøjer og CRM-systemer, arbejder selvstændigt og trives i et KPI-styret miljø.

Arbejdstid og rammer

Fuldtidsstilling, 40 timer om ugen. Skiftehold kan forekomme afhængigt af forretningsbehov. Remote arbejde er muligt, inklusive oplæring. Der tilbydes et stabilt arbejdsmiljø, struktureret onboarding og langsigtede udviklingsmuligheder.

English 

Summary

Only local candidates will be hired. No visa sponsorship is available. Relocation within the country may be supported. This full-time position targets experienced customer service professionals with Danish language skills at C1 or C2 level, seeking a long-term role in an international and quality-driven environment.

About the Role

As a Danish Speaking Customer Service Specialist Customer Service Advisor, you will be the primary point of contact for customers, providing professional support via phone, email, and chat. You will assess customer needs and deliver clear, effective solutions while maintaining high service standards. The role may be remote, with training conducted from home.

Responsibilities

Handle customer inquiries professionally, document interactions accurately, collaborate with internal teams, and contribute to continuous service improvement. Ensure customer satisfaction and act as a service quality ambassador.

Requirements

Danish C1 or C2 proficiency is mandatory, along with good English skills. Proven customer service experience is required. Completed secondary education and strong digital skills are essential.

Working Hours

Full-time position with possible shift schedules. Remote work and remote training may apply. Long-term stability and career development are offered.


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