Dutch Customer Service

2 weeks ago

Athens, Attica, Greece Jobster Full time

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?
If the answer is yes, please keep reading

Responsibilities:

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI's.
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
  • Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
  • Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
  • Ensure appropriate actions are taken to improve client satisfaction survey scores.

Requirements

  • Native our proficient Dutch (C2) (mandatory)
  • Advanced level of English (at least C1) both verbal and written (mandatory)
  • Minimum of 12 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Logical and objective approach to call assessment
  • Ability to organize and prioritize, set priorities and multi-task
  • Office based position in Athens, Greece

Benefits

  • Competitive remuneration package, including salary and bonus
  • Fully paid training
  • Permanent contract
  • Support with paperwork (afm-amka)
  • Private healthcare
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • Fitness room in our premises & Personal Trainer
Jobster

  • Dutch Customer Service Associate

    2 weeks ago

    Athens, Attica, Greece Jobster Full time

    Are you a Dutch speaker? Do you love communicating with people and provide them with solutions?We are looking for Dutch Customer Service Associates to work for an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY.Pack your bags for...

  • Dutch Customer Service Associate

    6 hours ago

    Athens, Attica, Greece speakit Full time

    Are you a Dutch speaker? Do you love communicating with people and provide them with solutions? We are looking for Dutch Customer Service Associates to work for an e-shop in the Netherlands that offers general merchandising products in categories such as music, film, electronics, toys, jewelry, watches, baby products, gardening and DIY.Pack your bags for...

  • Customer Service Representative with Dutch

    3 days ago

    Athens, Attica, Greece Wibit Consulting & Services (WibitCS) Full time

    Join an energetic and multicultural team supporting one of the world's leading travel & accommodation platforms. As the main point of contact for Dutch-speaking customers and partners, you will handle inquiries, resolve issues, and ensure an excellent customer experience using top-notch tools and processes.LocationRemote, Greece‍ Work ModelRemoteEmployment...

  • Dutch Customer service specialist

    2 weeks ago

    Athens, Attica, Greece Cross Border Talents Full time

    Dutch Customer Service SpecialistDescription Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions to customers.Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution...

  • Dutch Customer Support

    2 weeks ago

    Athens, Attica, Greece Jobster Full time

    Are you ready to be part of a leading global automotive company that designs, manufactures, and distributes some of the most renowned vehicle brands?We are looking for fluent Dutch speakers to join our Customer Support Team in Athens and provide world-class assistance to customers of an industry-leading transportation brandResponsibilities:Provide support on...

  • Dutch Customer Advisor Full-Time

    6 hours ago

    Athens, Attica, Greece Cross Border Talents Full time

    Dutch Customer Advisor Full-Time | On-Site in Athens, GreeceLocation: Athens, Greece | Language: DutchReady for a fresh start in the sun?Imagine waking up in beautiful Athens, grabbing your coffee under blue skies, and heading to a vibrant workplace where you connect with people, grow professionally, and live the Mediterranean lifestyle. This isn't just a...

  • Dutch Customer Care rep

    3 days ago

    Athens, Attica, Greece CB Talents SP Full time

    Are you fluent in Dutch? We are looking for Dutch-speaking talent ready to start a new journey in one of the most vibrant and dynamic sectors. Whether you're already in Greece or dreaming of a Mediterranean lifestyle, this is your chance to work with one of the most recognized global companies in the industry. You'll join a multicultural team, receive full...

  • Dutch Customer Technical Advisor

    6 hours ago

    Athens, Attica, Greece Cross Border Talents Full time

    At the moment Cross Border Talents is looking for Dutch speakers to work in Athens, Greece. Are you interested in moving abroad?Your Role as a Customer Technical Advisor:Respond and record consumer inquiries/questions raised through free phone lines for customers; Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer...

  • Dutch Speaking Junior Customer Support

    3 days ago

    Athens, Attica, Greece Cross Border Talents Full time

    Work Schedule: Full-time, rotational shifts Start Date: ASAP Relocation Support:2 weeks of hotel accommodationFlight ticket (within the EU)Airport pickupReal estate agency fee covered About the Role Are you a Dutch speaker looking for an exciting opportunity in customer support? Join our team in Athens and kick-start your career in an international...

  • Dutch speaking Customer Support Agent

    6 hours ago

    Athens, Attica, Greece FlowDesk CX Full time

    Are you ready to trade the North Sea for the Aegean? We are looking for Dutch-speaking Customer Service Advisors to join an international hub in Greece. This is more than just a job; its an opportunity to live in one of Europes most beautiful destinations while growing your career with a global leader.Your Role in the Team:You will be the primary point of...