Dutch Customer Service

1 week ago

Athens, Attica, Greece Jobster Full time €40,000 - €60,000 per year

Are you looking for a new job opportunity within an international company where you can grow and make use of your skills? Do you have team-leading experience managing customer support teams?
If the answer is yes, please keep reading

Responsibilities:

  • Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed.
  • Continually review and monitor work performance of all Advisors against agreed KPI's, instigating appropriate corrective action, using performance management tools, to manage any shortfall.
  • Undertake formal quarterly performance reviews and 1:1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business KPI's.
  • Ensure Advisors are recognized and rewarded for outstanding achievements/performance in line with company mission and values.
  • Facilitate a culture of open and honest 2 way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.
  • Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company; ensure actions from employee satisfaction survey are implemented and continuously reviewed.
  • Coach, develop and motivate Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career development.
  • Ensure appropriate actions are taken to improve client satisfaction survey scores.

Requirements

  • Native our proficient Dutch (C2) (mandatory)
  • Advanced level of English (at least C1) both verbal and written (mandatory)
  • Minimum of 12 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Logical and objective approach to call assessment
  • Ability to organize and prioritize, set priorities and multi-task
  • Office based position in Athens, Greece

Benefits

  • Competitive remuneration package, including salary and bonus
  • Fully paid training
  • Permanent contract
  • Support with paperwork (afm-amka)
  • Private healthcare
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • Fitness room in our premises & Personal Trainer
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