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Guest Relations Agent
2 weeks ago
SWOT Hospitality is seeking to recruit for the
Monasty Hotel, Autograph Collection in Thessaloniki
Guest Relations Agent
About the role:
- To be an ambassador for the hotel while acknowledging guest compliments and complaints dealing with issues by investigating and resolving the challenge to a satisfactory level ensuring the guests needs are met but also to act in the hotels best interest at all times in a realistic time span.
- Continuously adapt the levels of service delivery, meet the guests needs, analysing guest satisfaction ratings using tracking reports and acting upon the results.
- Build and maintain effective relationships with the guest and local community in order to optimize business opportunities for the hotel.
- Anticipate the needs of our guests; be forthcoming with help and assistance to offer quality customer service
- Show commitment to guests when dealing with their concerns or challenges offering feedback and a satisfactory resolution.
- Liaise with all departments to communicate any issues within the hotel either operational or guest related which may impact the business.
- Assist with welcome experience – rooming process/meet and greet, guest interaction – work with lobby hosts and luggage porters to maintain guest experience.
- Able to evaluate and select among alternative courses of action quickly and accurately
- Track record of experience in the luxury end of the market
- Area hotel experience and / or knowledge is highly desirable.
- The ability to improve and maintain high service standards
- A self-motivated, driven, results orientated, and proactive attitude is required.
- Great communicator and a genuine people person
- Have a sincere love for hospitality and passion for high-end service delivery, guest focused individual.
- Hands-on approach to all aspects of the role.
- Dynamic, Friendly and Supportive working environment
- Opportunities for career development within the company
- Work with the best professionals in tourism industry
- SWOT Hospitality is a leading Hotel Management company, trusted by international investors, developers, and top-scale hospitality brands. SWOT Hospitality boasts extensive experience in management, investment and development, sales and marketing strategies, as well as advisory services, and is a valuable asset for businesses seeking guaranteed success. SWOT Hospitality is the white flag operator of international accommodation brands please.
