Service Delivery Manager-Betting Systems

4 days ago

Athens Metropolitan Area, Greece OPAP Full time €104,000 - €130,878 per year

We are #OPAP

We are the leading gaming company in Greece and one of the most respected in the industry worldwide, with 67 years of history. Our vision is to provide best in class entertainment across retail & online in a safe & responsible way, while generating sustainable value to all stakeholders & giving back to society. Customer centricity, digital orientation, agility, people engagement, and social contribution are embedded in our DNA, fostering a culture that is open, inclusive, adaptive and growth-oriented. Our recently redesigned values focus on Doing what is right, Winning together, and Thinking differently

At OPAP, we have been recognized as a Top Employer in Greece for 3 consecutive years, in 2023, 2024 & 2025 A certification that underlines our commitment to providing a workplace that stands out.

So what's the challenge…

As a Service Delivery Manager – Betting Systems, you'll be at the heart of our Sportsbook technology operations. Your mission? To lead the planning, development, and support of IT solutions and network assets that power our betting platforms. You'll orchestrate internal and external teams, ensuring seamless collaboration between business stakeholders, vendors, and developers to deliver projects accurately, efficiently, and on time.

Your day to day will include:


• Contributing to team budget planning and ensuring its effective execution


• Ensuring business needs are clearly understood and translated into technical specifications (SoW) for effective solution development


• Mapping and proposing the prioritization of projects, new developments, upgrades or change requests, setting up the overall plan and budget and allocating resources


• Coordinating cross-functional teams (IT, vendors, business owners) to deliver high-quality, cost-efficient solutions aligned with business goals


• Overseeing testing, UAT, and production releases to ensure functionality and minimize business disruption


• Monitor operational efficiency of solutions, manage troubleshooting, and ensure SLA compliance


• Identifying risks and areas for improvement in systems and equipment, proposing mitigation actions and upgrades


• Managing and coaching team members to support skill development and goal achievement


• Promoting collaboration across delivery units to optimize resource utilization and align product roadmaps.

What you need to succeed


• BSc in Computer Science, Information Systems, or equivalent; MSc in a relevant field is a plus


• 8+ years of experience in IT project management and solution development


• Proven track record in coordinating large-scale projects and managing budgets


• Consulting experience in IT or Business within the private sector


• Hands-on experience in solution development and testing


• Familiarity with Agile methodologies and principles


• Preferable knowledge of Sportsbook Solutions


• Excellent project management, analytical, and problem-solving skills


• High attention to detail, accuracy, and a methodical approach


• People management and team leadership skills


• Strong collaboration skills and ability to engage stakeholders at all levels

What's in it for you?

An award-winning working environment

State of the art facilities including gym & restaurant

Hybrid working model

Competitive salary package and bonus scheme

Health insurance coverage & Pension Plan

Monthly food allowance

Continuous learning with classroom/digital trainings by OpapAcademy

Internal Career Opportunities

Well-Being Activities

OPAP Group is an equal opportunity employer

Does this sound like you? If yes, we would love to meet you

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