Desktop Support Engineer L2

1 day ago


Athens, Attica, Greece Excis Compliance ltd Full time €13,000 - €15,600 per year
WE'RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT ATHENS, GREECE

Contract: 14 months contract
Salary: 1,300 EUR gross monthly

Excis is a global IT support leader globally, driven by innovation and collaboration. We're looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.

• Client in 190 countries

• 6000 Engineers

• 200 Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us

Requirements What You'll Do:


• Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly
• Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers.

• Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation.

What you need:

• 3–5 years of experience in IT support roles

• Proficiency with Windows 10, macOS, and Microsoft Office Suite

• Imaging and deploying Windows OS

• Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)

• Experience supporting networked printers and AV systems

• Familiarity with asset management and inventory tracking

• Fluent in English and Greek

Why Join Us?
This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.


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