IT Support Engineer

2 weeks ago

Athens, Attica, Greece METRO AEBE Full time €25,000 - €40,000 per year

We are one of the largest employers in Greece, with more than 11,300 employees, and you too can claim a position in the large METRO team

The IT Helpdesk Department, which reports to the General Director of Organization and IT, is seeking:

IT Support Engineer – Stores Support

The new colleague will provide technical support to our store network.

Your daily responsibilities:


• Provide technical support to end users  via calls, ticketing system and emails

• Diagnose and resolve hardware/software/network issues (PCs, printers, tablets ,pos devices, scanners e.t.c).

• Install and configure software applications

• Monitor and manage local network  connections (lan,switches,wifi)

• Perform routine diagnostic checks

• Ensure all requests are documented, tracked and resolved in a timely manner


• Contribute to knowledge base articles and support documentation

• Create and update user manuals


• Collaborate with other IT departments to improve systems, tools and processes

• Work on weekly shifts (morning /afternoon /Saturday)

Requirements

Your profile:


• Degree from University/Technical Institute/IEK in Computer Science or a related field

• Experience in a technical support or helpdesk role

• Knowledge of Microsoft technologies (Windows, O365 etc.)

• Understanding of networking technologies (TCP/IP, DNS, DHCP, LAN/WAN concepts)


• Experience with ticketing systems and remote desktop tools


• Familiarity with scripting or query languages is a plus

• Strong analytical thinking and ability to diagnose and resolve technical issues

• Excellent communication skills and team spirit

• Results-oriented mindset

Benefits

At METRO, we offer a reliable and stable working environment full of challenges
You will receive a competitive compensation package and development opportunities in a dynamically growing Greek company.

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