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Senior Deskside Support Technician

2 weeks ago

Athens, Attica, Greece Advance Global IT support Full time €26,000 - €28,000 per year

Role Overview:

We are looking for Senior Deskside Support Technician who can provide advanced technical support for end-user devices, applications, and IT infrastructure. This role requires extensive hands-on experience in hardware, software, and enterprise systems, with the ability to troubleshoot complex issues and mentor junior team members.

Key Responsibilities

  • Provide Level 2 and Level 3 deskside support for desktops, laptops, mobile devices, and peripherals.

  • Perform advanced hardware diagnostics, repairs, and upgrades.

  • Manage Operating System deployments (imaging, re-imaging) using tools such as SCCM

or Intune Autopilot.

  • Administer Active Directory — user account creation, group policy management, and

access rights.

  • Oversee MDM (Mobile Device Management) solutions including Intune, ensuring

compliance and security policies are applied.

  • Troubleshoot Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) and other

productivity applications.

  • Support network connectivity issues including LAN/WAN, VPN, Wi-Fi, and network

printers.

  • Handle ticket escalations in ServiceNow (or similar) and ensure timely resolution of

incidents.

  • Collaborate with remote support teams for advanced troubleshooting and project

deployments.

  • Assist in IT asset lifecycle management, including procurement, deployment, and

decommissioning.

Provide technical guidance and mentorship to junior support technicians

Required Skills & Experience

  • 7–10 years of experience in desktop/deskside support or related IT support roles.

  • Strong experience with SCCM, Intune, and MDM solutions.

  • Advanced skills in Active Directory, Group Policy, and Microsoft 365.

  • Proven experience in hardware troubleshooting and OS deployment.

  • Familiarity with network troubleshooting (switches, routers, Meraki, etc.).

  • Experience with ticketing systems such as ServiceNow, Remedy, or Jira.

  • Excellent problem-solving and customer service skills.

  • Ability to work independently and in a team environment.

  • Strong communication skills in English (Greek language is a plus)

Preferred Qualifications

  • Microsoft Certified: Modern Desktop Administrator Associate or higher.

  • ITIL Foundation Certification.

  • Experience working in multinational corporate environments

Job Type: Contract

Contract length: 12 months

Pay: 2,100.00€ - 2,300.00€ per month

Experience:

  • IT/Deskside/Helpdesk: 6 years (Required)

Language:

  • Greek (Required)