Customer Training Specialist

1 day ago

Athens, Attica, Greece Orca-AI Full time $80,000 - $120,000 per year

About The Position

We are looking for a proactive and people-oriented Customer Training Specialist to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.

This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences. 

Responsibilities:

  • Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.
  • Keep track of crew changes and timelines to make sure onboard crew remains trained. 
  • Build trusted relationships with end users to promote continuous engagement and feedback.
  • Track and support product adoption across vessels, proactively addressing usage gaps or issues. Monitor training effectiveness and user health metrics, and iterate accordingly.
  • Coordinate with CSMs and the product team to relay user feedback and suggest improvements.
  • Develop user-facing training content, guides, and FAQs tailored to different roles onboard.
  • Schedule and lead remote or in-person enablement activities across customer fleets.
  • Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.

Requirements

  • Strong interpersonal and communication skills, with the ability to build rapport quickly.
  • Organized, responsive, and capable of managing multiple training tracks in parallel.
  • Ability to simplify complex topics and tailor messaging to different user personas.
  • Fluent in English; other languages a plus due to our global customer base.
  • Willingness to occasionally travel to customer sites or vessels if needed.
  • Comfort working with maritime or operational users is a strong plus (but not required).
  • Experience in training, onboarding, or user-facing roles is a plus. 

If you're passionate about creating intuitive, supportive experiences for end users and want to be part of a team shaping the future of maritime safety and efficiency, we encourage you to apply.

Requirements
None

  • Customer Training Specialist

    1 day ago

    Athens, Attica, Greece Orca AI Full time €35,000 - €55,000 per year

    About The PositionWe are looking for a proactive and people-orientedCustomer Training Specialistto join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work...

  • Customer Experience Specialist

    2 days ago

    Athens, Attica, Greece beBeeCustomerExperience Full time €4,000 - €6,000

    Customer Experience SpecialistWe are seeking a skilled and dynamic Customer Experience Specialist to join our team. As a key member of our customer care team, you will play a crucial role in delivering exceptional customer experiences that drive loyalty and retention.Job OverviewThe ideal candidate will have experience in providing top-notch customer...

  • Customer Support Specialist

    1 day ago

    Athens, Attica, Greece EB Global Skills Full time €16,800 per year

    Customer Support Specialist (Multilingual – Nordic Languages) – Athens, Greece (Full-Time, Remote with Relocation)Location:Athens, Greece (remote work available after relocation)Languages Required:Danish, Swedish, Norwegian, FinnishSalary:€1,100 – €1,400 per monthPerformance Bonus:Up to €200 per monthContract Type:Full-timeVisa Sponsorship:Not...

  • Polish Customer Care Specialist

    1 day ago

    Athens, Attica, Greece speakit Full time €30,000 - €40,000 per year

    Do you speak Polish?We are looking for a Polish Customer Care Specialist to join the dynamic and diverse team of the largest sportswear manufacturer in EuropeDo you have good communication skills? Are you an active listener? Take off your career while working in Athens, GreeceApply nowAs a Customer Care Specialist, you will need to:Deliver high quality...

  • Customer Support Specialist

    1 day ago

    Athens, Attica, Greece Cross Border Talents Full time €1,000 - €13,000 per year

    We're Hiring: Customer Support Specialist (Remote or On-site in Greece)(Full-Time, On-site, Hybrid, Remote after Relocation)Location:Athens, Greece (remote work available after relocation)Languages Required:Spanish, Italian, German, Dutch, Turkish, Portuguese, French, Danish, Finnish, Norwegian, Polish, CzechSalary:€1,000 – €1,300...

  • Italian Customer Service Specialist

    1 day ago

    Athens, Attica, Greece CBTalents Full time €104,000 - €130,878 per year

    Italian Customer Service Specialist Remote from Anywhere in Greece Full-Time | Remote | Digital Projects | International Company Looking for a fresh career opportunity under the Mediterranean sun? Join our international team as an Italian Customer Service Specialist, supporting well-known digital brands fully remotely from anywhere in Greece. Whether you're...

  • Customer Service Specialist

    1 day ago

    Athens, Attica, Greece Hiring International Full time €30,000 - €45,000 per year

    We're Hiring: Multilingual Customer Support Specialists (Remote from Greece)Are you looking to kick-start or grow your international career in Customer Support? Join a global company in Greece and workfully remotewhile supporting some of the world's leading brands. Position: Customer Support SpecialistLanguages we are hiring for: Dutch | German | Italian...

  • Latvian-Speaking Customer Support Specialist

    2 days ago

    Athens, Attica, Greece beBeeCustomerSupport Full time €2,500 - €4,000

    Customer Support Specialist OpportunityWe are seeking a highly skilled Customer Support Specialist to join our team. As the primary point of contact for customer inquiries, you will be responsible for providing exceptional support and resolving issues in a timely and professional manner.Your key responsibilities will include:Responding to customer inquiries...

  • Customer Experience Specialist for Imaging Solutions

    2 days ago

    Athens, Attica, Greece beBeeCustomer Full time €4,000 - €6,000

    Job Title: Customer Experience Specialist for Imaging SolutionsOverview: We seek an experienced customer service professional to join our team as a Customer Experience Specialist. This role requires strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional...

  • Portuguese Customer Device Support Specialist

    7 days ago

    Athens, Attica, Greece beBeeCustomer Full time €4,500 - €6,000

    Job Title: Portuguese Customer Support Specialist for DysonJob DescriptionWe are seeking a highly skilled and passionate customer support specialist to join our team. As a customer support specialist, you will play a key role in assisting customers with their Dyson devices, responding to their questions, and providing guidance on product usage and technical...