Spanish Speaking Customer Service Agent For A Multinational Technology Company

3 days ago

Athens, Attica, Greece Mercier Consultancy Medical Full time €20,000 - €25,000 per year

Mercier Consultancy MD is excited to announce an opportunity for a Spanish Speaking Customer Service Agent for a leading multinational technology company. In this role, you will be a vital link between the company and its Spanish-speaking customers, delivering high-quality support and ensuring a seamless customer experience with technology products and services.

Responsibilities

  • Assist Spanish-speaking customers through various channels, including phone, email, and chat, with inquiries about technology products and services
  • Provide detailed information on product features, functionality, and troubleshooting assistance
  • Resolve customer complaints and technical issues efficiently and professionally, aiming for high customer satisfaction
  • Document all customer interactions in the CRM system to maintain a clear record of inquiries and resolutions
  • Collaborate with technical teams to address complex issues and enhance customer service delivery
  • Stay updated on new product releases, promotions, and industry trends to provide accurate and timely information to customers

Requirements

  • Fluency in Spanish (both written and spoken); proficiency in English is a plus
  • Previous experience in customer service, preferably in the technology or IT industry
  • Strong communication skills and a commitment to providing excellent customer service
  • Ability to troubleshoot technical issues and convey complex information in a clear and easy-to-understand manner
  • Proficient in using CRM systems and general office software
  • Self-motivated and capable of working independently in a remote environment
  • A strong interest in technology and a desire to stay informed about new developments in the industry

Benefits

  • Competitive Monthly Salary
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Health Insurance
  • 2 Extra Salaries Per Year
  • And Much More..

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