Italian Speaking Customer Service Agent For an American Multinational
6 days ago
Mercier Consultancy MD is excited to announce an opening for an Italian Speaking Customer Service Agent for a leading American multinational company, based in Athens. In this role, you will be a key player in providing outstanding support to our Italian-speaking clientele, ensuring they have the best experience with our products and services.
Responsibilities
- Field inquiries from Italian-speaking customers via phone, email, and chat, addressing their needs effectively
- Provide detailed information about product offerings and assist with order placements and service inquiries
- Resolve customer complaints with professionalism and a focus on delivering solutions
- Document all customer interactions accurately in our CRM system to maintain service quality
- Collaborate with cross-functional teams to enhance customer satisfaction and address complex issues
- Stay up-to-date on product knowledge and company policies to offer accurate assistance to customers
Requirements
- Fluency in Italian (both written and spoken); proficiency in English is preferred
- Experience in customer service and a passion for helping others
- Excellent communication and interpersonal skills
- Ability to troubleshoot issues and provide effective resolutions
- Familiarity with CRM systems and comfortable with digital communication tools
- Strong organizational skills and attention to detail
- A customer-centric approach with a willingness to learn and adapt in a fast-paced environment
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More..
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