Senior Retail Operations Coordinator

3 days ago

Athens, Attica, Greece Lili Drogerie GREECE Full time €25,000 - €40,000 per year

Position Summary

The Retail Operations Coordinator is responsible for coordinating and supporting retail operations across the entire store network, ensuring the achievement of commercial and operational objectives, maintaining high performance standards, and promoting consistent implementation of company policies and procedures. The role serves as a key point of connection between the retail network and central departments, driving process efficiency, operational excellence, and high-quality customer experience across all locations.

Reports to:
Head of Operations (Retail Director)

Department:
Retail Operations

Key Responsibilities


• Leadership & Coordination


• Business Performance & Operational Excellence


• Process Improvement & Communication


• Customer Experience & Quality Standards


• Reporting & Budgeting


• Training & People Development

Requirements


• Proven experience in retail operations, ideally in a multi-store or coordination role.


• Excellent organizational, communication, and analytical skills.


• Strong understanding of retail processes, standards, and customer service.


• Ability to coordinate multiple projects and stakeholders simultaneously.


• Experience in process improvement and cross-functional collaboration.


• Proficiency in MS Office and familiarity with ERP or retail management systems (e.g., Soft1).

Key Competencies


• Strong coordination and communication skills


• Analytical and strategic thinking


• Process orientation and attention to detail


• Ability to work cross-functionally and manage priorities


• Customer-centric mindset


• Initiative, accountability, and adaptability

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