e-Commerce Transport Manager

2 days ago

Athens, Attica, Greece Decathlon Full time €40,000 - €60,000 per year
YOUR OBJECTIVES
  • To manage and develop delivery methods focusing on time, quality and cost optimization.
  • Define future goals and implement new delivery and pick-up solutions to meet online business growth and customer needs.
MAIN RESPONSIBILITIES
  • Assess market trends and competitor strategies to establish competitive and scalable delivery pricing.
  • Set up processes, manage cooperation and negotiate with external online transport and delivery partners.
  • Track delivery timelines, costs/refunds and customer satisfaction in collaboration with CRC to ensure adherence to service agreements.
  • Define and lead delivery projects in alignment with regional strategies and objectives.
  • Ensure smooth daily Transport operations through interaction with warehouse team, 3PL, CRC, Finance, Stores.
  • Support order preparation & return processes linked to e-Commerce and monitor in-store operations to ensure timely dispatch.
  • Collaboration with the central European logistics team.
  • Resolve operational issues with warehouses and carriers.
  • Propose and coordinate update of the website related to delivery.
  • Manage and update delivery costs and lead times displayed on the website.
  • Actively collaborate with the Transport & Logistics international teams to share best practices and drive ongoing improvements in local operations and service.
PERFORMANCE INDICATORS
  • Delivery efficiency (delivery lead time, delivery on time)
  • Transport cost balance (Transport cost vs Shipping revenue ratio)
  • Customer delivery satisfaction rate
  • Return and cancellation rate
WHAT IS YOUR PROFILE
  • 2-3 years of experience in eCommerce delivery operations with solid last-mile know-how
  • Strong organizational and cross-functional skills
  • Proven ability to take initiatives and decide autonomously
  • Strong Communicator fluent in Greek and English
The Benefits
  • Monthly bonus based on the business unit economic performances
  • Yearly bonus based on the company's economic performances
  • Ticket restaurant
  • Private extra health insurance
  • Generous discount for our products
  • Evolution opportunities within the company

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