APR Team Leader

24 hours ago

Greece Superbet Full time €45,000 - €55,000 per year

As APR Operations Team Leader, you will oversee and support the Anti-Fraud, Payments & Risk (APR) team to ensure operational excellence, compliance with regulatory standards, and efficient delivery of services. You will play a key role in safeguarding payment processes, preventing fraud, and fostering the professional growth of your team

What you will be doing :
  • Lead and supervise daily APR operations, ensuring service levels and volumes are consistently met.
  • Oversee payment flows, PSP performance, and customer fund withdrawals.
  • Monitor bonus campaigns, identifying risks and vulnerabilities.
  • Ensure processes are compliant with regulations and maintain alignment with Compliance, AML, and Legal teams.
  • Escalate and report suspicious transactions, contribute to fraud registers, and support AML initiatives.
  • Support onboarding and training of new team members.
  • Allocate tasks, conduct performance reviews, and hold 1:1 feedback sessions.
  • Resolve sensitive operational issues with balanced decision-making.
  • Oversee refund processes and adjust workflows in line with market trends.
  • Collaborate with other team leaders to enhance efficiency and consistency.
  • Detect and prevent fraudulent activity through account monitoring and verification procedures.
  • Contribute to team development by identifying training needs and evaluating performance.
  • Foster a respectful, positive, and professional work environment.
  • Take accountability for the quality, security, and efficiency of team activities.
We are looking for someone who:
  • Brings more than 2 years experience in a similar role.
  • Communicates clearly, collaborates well, and shares knowledge.
  • Brings strong planning, analytical, and prioritization skills.
  • Is detail-oriented, results-driven, and proactive.
  • Adapts quickly, resolves conflicts, and builds positive relationships.
  • Works effectively with diverse teams and embraces continuous learning.
  • Has good written and spoken English.
  • Thrives under pressure with sound judgment.

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