Customer Support/ Technical Support Agent

2 days ago

Athens, Attica, Greece theHRchapter Full time €25,000 - €40,000 per year

As a Customer Support / Technical Support Agent, you will be the primary point of contact for customers, providing them with outstanding service and technical assistance. Your expertise will help resolve issues, answer inquiries, and ensure a seamless experience for our users.

Key Responsibilities:
  • Provide exceptional customer support via email, phone, and chat.
  • Troubleshoot technical issues and offer timely solutions.
  • Assist customers with product inquiries and ensure satisfaction.
  • Document customer interactions and manage support tickets effectively.
  • Collaborate with internal teams to improve services and address feedback.
  • Stay updated on product knowledge and company policies.
  • Participate in training sessions and ongoing development programs.
Requirements:
  • Language Proficiency in Englis and one of these languages at C2 level:
  • German
  • Dutch
  • French
  • Portuguese
  • Italian
  • Spanish
  • Finnish
  • Swedish
  • Czech
  • Danish
  • Previous experience in customer service, technical support, or related fields is preferred.
  • EU citizenship or valid work permit.
  • Strong problem-solving skills and a customer-focused mindset.
  • Ability to work independently and as part of a team.
  • Excellent communication skills, both verbal and written.
What We Offer:
  • Competitive salary and monthly bonus.
  • Relocation Assistance: Flight tickets and accommodation provided, depending on the project.
  • Free health insurance with comprehensive coverage.
  • Clear career growth pathways and development opportunities.
  • A vibrant lifestyle in sunny cities rich in culture and high quality of life.
  • Flexible relocation options—move within 1 week or up to 2 months, at your convenience

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