Customer Support Specialist payments

2 weeks ago

Piraeus, Attica, Greece SkillMatch Solutions Full time €16,800 per year


Do you thrive on building positive customer experiences? Are you passionate about mastering new technologies? If so, we want YOU on our team

We're searching for a driven and multilingual Customer Support Hero to join our growing payments system team. You'll be the first line of contact for our customers, providing exceptional support and ensuring a smooth user experience.

Why You'll Love Working Here:

  • Competitive Salary & Bonus: Earn a base monthly gross salary of 1,400 EUR with the opportunity to earn up to 150 EUR in monthly performance bonuses
  • Structured Work Schedule: Enjoy a predictable Monday-Friday schedule from 10:00 AM to 10:00 PM with a rotational shift pattern.
  • Comprehensive Training: We'll invest in your success with a comprehensive 14-day training program to equip you with the knowledge and skills you need to excel.
  • Growth Opportunities: Be part of a dynamic and fast-paced environment where you can develop your skills and advance your career.

What You'll Be Doing:

  • Provide exceptional customer support via phone, email, and chat in both German (C2 level) and English (B2 level).
  • Troubleshoot customer issues with our payment system efficiently and accurately.
  • Build rapport with customers and foster positive experiences.
  • Proactively identify and resolve customer concerns.
  • Maintain detailed records of customer interactions.
  • Stay up-to-date on new features and functionalities of the payment system.

Who You Are:

  • A passionate and motivated individual with a genuine desire to help others.
  • Excellent communication skills in both German (C2) and English (B2).
  • Strong problem-solving and analytical skills.
  • A team player with a positive and can-do attitude.
  • Ability to work independently and as part of a team.
  • Proficient in using computer software and applications.

Ready to Join the Team?

If you're a talented individual who thrives in a customer-centric environment, we encourage you to apply

Joining deadline: 10/7/2024

Please submit your resume and a cover letter explaining why you're the perfect fit for this role.


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