Service Executive

4 days ago

Athens, Attica, Greece bid2board Full time €35,000 - €45,000 per year

About Us

bid2board is a marketplace connecting ship management companies with service providers across 3,960 ports worldwide and covering more than 200 service types. Founded and operated by former marine engineers and technical managers, our mission is to simplify workflows, reduce costs, and improve transparency in maritime services.

Role Overview

We are looking for a Service Executive / Junior Account Manager with a shipping background and a proactive, client-focused mindset. This role blends service execution with light account management, ensuring that ship management companies receive timely, competitive service offers while also building long-term trust. The ideal candidate will combine operational discipline with curiosity, adaptability, and strong communication skills.

Key Responsibilities

  • Identify and contact service providers in difficult ports to secure quotations.
  • Ensure every service request gathers 4+ offers within the first 24–48 hours.
  • Follow up with existing providers via email when notifications are missed or alternative communication is required.
  • Communicate with ship management companies to clarify service details and confirm validity of requests near ETA/ETD.
  • Use sound judgment to prioritize urgent requests, escalate when necessary, and adapt workflows.
  • Support account management by maintaining client satisfaction, collecting feedback, and reporting recurring needs to internal teams.

Requirements (Hard Skills & Competencies)

  • Background in the shipping industry with solid knowledge of maritime operations and vessel terminology. (Optional)
  • Proficiency in Google Tools (Docs, Sheets, Drive, Gmail).
  • Strong general computer literacy and ability to adopt new digital tools.
  • Excellent command of English, written and spoken.
  • Critical thinking, agility, and problem-solving skills.
  • Proactive, self-starter, and client-centric mentality with strong communication abilities.

What We Offer

  • The chance to join a fast-growing maritime technology company shaping the future of service procurement.
  • A balance of operational execution and client-facing responsibilities.
  • Exposure to international clients and maritime service providers.
  • A collaborative, professional environment.

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