Portuguese Speaking Customer Service for Digital Marketing

4 days ago


Athens, Attica, Greece Patrique Mercier Recruitment FR Full time

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for a Portuguese Speaking Customer Service Representative for the Digital Marketing & SEO Solutions Department. This role is ideal for individuals passionate about digital marketing and providing top-notch customer support to Portuguese-speaking clients.

Responsibilities
  • Provide exceptional customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to digital marketing solutions, SEO services, and account management.
  • Resolve customer complaints and issues in a timely and professional manner to ensure satisfaction.
  • Document interactions with customers accurately, maintaining detailed records to facilitate future communications.
  • Stay updated on the latest digital marketing trends and the company's offerings to effectively assist clients.
  • Collaborate with internal teams to address specific customer needs and improve service delivery.
  • Contribute to team goals by actively participating in service enhancement initiatives and providing constructive feedback.

Requirements

  • Fluency in Portuguese and English, both written and spoken.
  • Previous experience in customer service, preferably in a digital marketing or tech-related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a proactive approach to customer support.
  • Proficient in using customer service software and Microsoft Office applications.
  • Detail-oriented with excellent organizational skills.
  • A keen interest in digital marketing, SEO, and current online trends.

Benefits

  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks


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